Department Name: 12D00:UKAA - Administrative Support
Job Summary: This position reports to the Director of Ticket Operations and is responsible for coordinating and assisting with day-to-day operations of the ticket office unit, in accordance with established policies and procedures. The Assistant Manager will serve as the primary or secondary ticket office contact for assigned sports and/or special events. Based on departmental needs, he/she will administer all facets of ticketing and game day operations for these events throughout the year. This individual may also provide oversight for a post-graduate intern assigned to other Olympic sports. The ideal candidate will work collaboratively with other ticketing staff members to either manage or assist with various ticket operations functions, including but not limited to ticket/parking fulfillment, student ticketing, mobile ticket troubleshooting and fan education, support of ticket sales account executives, and coordination of administrative tasks. This position also provides front-line customer support by assisting with daily coverage of the inbound ticket office phone lines and email inboxes.
The Assistant Manager will also work on special projects related to customer experience, retention, and revenue generation that are critical to sustaining growth while maintaining a strong operational foundation.
This teammate will have a supervisory role on Football and Men's Basketball gamedays and may assist with other ticketed events as needed. Position requires the ability to work extended hours, including nights, weekends, and holidays in support of event schedules.
Must be able to comply with all SEC , University and NCAA rules and regulations.
IEBC (Internal Employee Being Considered). Skills /Knowledge/Abilities: · Passionate, dedicated, and hardworking with excellent written, verbal, and interpersonal communication skills.
· Committed to delivering exceptional guest experiences by effectively assessing and responding to customer needs.
· Strong organizational skills with the ability to handle multiple tasks and details efficiently, often with numerous interruptions.
· Strong computer proficiency, including the ability to navigate and troubleshoot multiple computer systems and mobile platforms.
· Experience with Microsoft Office Suite, especially MS Excel.
· Demonstrated sense of initiative and the ability to work both independently and as part of a team.
· Demonstrated ability to resolve issues and make decisions using appropriate discretion.
· Excellent customer service skills and ability to handle high pressure situations.
· Ability to establish strong working relationships with departmental employees and achieve objectives in a team environment.
· Superior integrity, ownership, and accountability.
Position Time Status: Full-Time
Required Education: BA
Required Related Experience: No experience required.
Required License/Registration/Certification : None.
Preferred Education/Experience: · One to two years of full-time experience in ticketing or a related field, preferably in college athletics. Full-time internships/Graduate Assistant experiences are applicable.
· Prior experience in a high-volume, fast-paced, detail-oriented environment.
· Prior experience with ticketing systems and specifically, student ticket operations.
· Prior experience in customer service, cash-handling procedures, and supervision of part-time staff.
· Knowledge of sport ticketing responsibilities, including season ticket renewals, distribution processes, and gameday operations.
· Familiar with NCAA and SEC procedures and protocols.
University Community of Inclusion: The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. About University of Kentucky
Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.
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