What You'll Do
Champion the digital Guest experience, advocating on the Guest's behalf, and working diligently to build an outstanding experience for Disney Guests
Support the delivery and maintenance of the digital product strategy for digital product experience(s) for Guest or Cast
Assists with translating the digital strategy into clearly prioritized user stories, business requirements and other product documentation including acceptance criteria and test cases
Support with maintaining the feature development and backlog, attending daily scrums to help drive priority decisions and remove roadblocks
Ensures appropriate delivery of product requirements across the development lifecycle, including partnering with design and technology teams to ensure the visual design, content strategy, copywriting and development align to the strategic vision
Contributes to developing the go to market strategy for the digital Guest or Cast experience
Assists with developing presentations to share and build advocacy for the digital strategy with Executive audiences and partners across the organization
Supports the ongoing Guest and Cast experience by monitoring product performance, supporting A/B tests and recommending opportunities to enhance the Disney Parks, Experiences and Products Digital Platforms, including mobile apps and websites
Support with delivery and ongoing maintenance, which may include product build, content configuration and on call collaboration to ensure successful uptime of the digital experience as needed
Relationship Management – cultivates relationships and leads partner expectations, scope, budget discussions and project communications, while providing partners with a consistent point of contact and accountability for their digital business needs
Responsible for the timely, on-budget, on-strategy delivery of marketing- and operations-related projects, while raising unresolved business, strategy, scope, and budget issues as appropriate to leadership team
Ensures appropriate review and sign-off of key results with partners
Required Education
Bachelor's degree strongly preferred
Basic Qualifications
2+ years of professional experience working in the online industry (website/mobile)
2+ years of combined business, agency and/or digital experience
Experience with marketing, brand strategy, technology, and/or digital strategy
Effectively provide overall leadership across multiple teams, while working collaboratively to delivery with quality on time
Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative
Experience with technical, user, and business issues in a fast-paced digital organization
Experience working with tools, systems and processes that support go-to-market delivery and triage of content, data configuration, and service integration
Experience working with complex content management or similar systems for building and maintaining websites and mobile apps (including daily updates to copy, media, building out new pages, and troubleshooting)
Outstanding verbal and written communication and project leadership skills, including an ability to communicate and influence at an executive level
Possesses analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project cases
Proven ability to collaborate with and achieve results through others, plus the ability to build strong and balanced relationships, and the capability to interact within all levels of the organization
Comfortable working with bi-coastal and international teams
Experience with Agile software development methodology, including JIRA/Confluence
Preferred experience with iOS/Android release process
Is person exempt, non-exempt, or fee basis
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