Job Summary Nashville International Center for Empowerment (NICE), established in 2005, is a nonprofit 501(c)(3) community-based organization dedicated to ensuring refugees and immigrants achieve their full potential now and for generations to come.
The Federal Office of Refugee Resettlement (ORR) provides funding for a broad range of social services to refugees. The purpose of the Refugee & Entrant Assistance (REA) program is to help refugees and entrants achieve economic self-sufficiency and adjust socially to life in the United States as quickly as possible. The impact of over 250,000 Cuban/Haitian entrants continues to impact services to this vulnerable population. The REA program will assist clients in obtaining the resources and life skills required to become self-sufficient. The Associate Manager of REA Services will report to the PC Program Manager and will oversee one REA Case Manager. This is a full-time, 40-hour-per-week position.
Job ResponsibilitiesConducts community outreach to identify REA eligibility in the communityPerforms monthly REA case file reviews and monitoring Connects with local organizations to identify resources, create partnerships, and new initiativesServes as liaison for key partnerships connecting client base to resources within immigration, education, medical, and moreCompletes data entry, including the use of specialized database softwareMaintains filing and archiving systems to meet programmatic guidelinesProvides culturally competent support to all clientsAssures that all REA services program requirements are met on timeManages and ensures successful and timely completion of reportingMaintains professional and technical knowledge by attending agency in-service programs, educational workshops, state and national training and conferences, reviewing professional publications, and establishing personal networksAttends weekly and quarterly staff and team/leadership meetingsParticipates in NICE staff training and development activitiesMeets with clients in person, or by video/telephone, to explain NICE programs and eligibilityEnsures all new clients are assessed for benefits and given support in applying for SNAP, TANF, WIC, Refugee Cash Assistance (RCA), Refugee Medical Assistance (RMA), and TennCare as eligible.Collaborates with Immigration team members regarding the REA programFacilitates internal referrals for English classes and education-related servicesConducts administrative tasks affiliated with program operationsMaintains a caseload of clients (checking in, supporting needs, completing case notes, scheduling appointments, etc.)Supports the development of REA enrollment paperwork and ensures client enrollments in cash assistance and employment programs are timelyDelivers specialized services to remove barriers to self-sufficiency for clientsProvides transportation for clients as neededReports to the Program Manager for day-to-day operationsProvides oversight to one REA case manager Other duties as assigned.Utilizes Microsoft Office 365 suite to organize and manage documentation and emailQualificationsAbility to work with a diverse teamAbility to plan, prioritize, manage, and complete tasks on a deadlineAbility to remain flexible and responsive to evolving program needsCommitted to and persistent in meeting refugee clients' needsStrong interpersonal and verbal communication skillsHigh levels of motivation, self-reliance, and independenceAttention to detailExcellent written and oral English proficiencyCandidates who can speak Spanish and/or Creole are strongly preferred but not requiredKnowledge of current TANF, social services, employment/labor, and welfare issues and trends preferred but not requiredReliable transportationPrevious experience with Microsoft Office 365 suite is preferred but not requiredAdditional InformationBenefitsSalary & Benefits: Job Type: Full timeSalary Range: $41,000-$45,000Benefits: Paid holidays, vacation and PTO, health insurance, dental, vision, and 401(k) How to Apply Send a cover letter, resume, and two professional references to . Applications without the requested information will not be considered. Qualified candidates will be contacted for an interview. No calls or emails.
APPLICATIONS WILL BE RECEIVED UNTIL THE POSITION IS FILLED. Nashville International Center for Empowerment does not and shall not discriminate on the basis of race, ethnicity, color, religion (creed), gender, gender identity/expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all staff members, clients, volunteers, subcontractors, and vendors.
DetailsDate Posted: May 1, 2024Type: Full-TimeJob Function: Programs and Service DeliveryService Area: Social / Human ServicesSalary Range: $41,000-$45,000Working Hours: 40 hrs/wk
