Associate Lockbox Management Representative IBring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what#LifeAtBNYMellonis all about. We're seeking a future team member in the role of Associate Lockbox Management Representative I to join our Lockbox team. This role is located in Pittsburgh PA.In this role, you'll make an impact in the following ways: Guides staff and ensures processing deadlines are met. Performs day-to-day work when necessary. Handles more critical customer service issuesResolves issues that have been escalated by more junior staff. Performs day to day work, as needed. Leverages a strong understanding of all Lockbox Management areas, processes and equipmentMonitors staff production and quality performance objectives and communicates performance feedback and counselling to associates supervisor/managerResponsible for the quality and completion of own work. Helps develop and contributes to the achievement of team objectivesTo be successful in this role, we're seeking the following: High school/secondary school or the equivalent combination of education and experience is required.Bachelors degree preferred7-10 years of total work experience preferred Supervisory experience preferredExperience in remittance processing is preferredAt BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI)Human Rights Campaign Foundation, 100% score Corporate Equality IndexBest Places to Work for Disability Inclusion , Disability: IN – 100% score 100 Best Workplaces for Innovators, Fast CompanyCDP's Climate Change 'A List'Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
