Associate Director Of Property Operations - Urgent Hire

We are looking to hire an adaptable Associate Director of Property Operations to join our passionate team at MidPen Housing Corporation in Union City, CA.
Growing your career as a Full Time Associate Director of Property Operations is an awesome opportunity to develop exceptional skills.
If you are strong in presentation, people management and have the right personality for the job, then apply for the position of Associate Director of Property Operations at MidPen Housing Corporation today!

WHY MIDPEN At MidPen, we build communities that change lives and revitalize neighborhoods. We work every day to create a world where everyone has a quality home they can afford and equitable access to opportunity. Our goal is to develop communities that enhance cities and catalyze growth and opportunity for residents.
With a "three companies, one mission" approach, we develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs to help our residents advance their well-being. We are one of the nation's largest non-profit developers and owners of affordable housing — to date, we've developed over 120 communities across 11 Northern California counties and provide affordable homes for more than 20,000 (and growing) low-income working families, seniors, and people with special needs. The lack of affordable housing in the Bay Area is our reason for doing what we do, and we want you to be a part of the journey toward social, economic, and racial equity.
ABOUT PROPERTY MANAGEMENT The Property Management team is responsible for operating and maintaining our beautiful communities, but beyond that, they are relationship builders and the heart and soul of MidPen. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), and our Guiding Principles of diversity, equity, inclusion, and belonging, Property Management works closely with our residents, our community partners, and their fellow MidPenners, including close collaboration with our Resident Services team.
BENEFITS AND COMPENSATION In 2023, MidPen was again certified as an official Great Place to Work®, and for good reason! In addition, we offer a Best-in-Class benefit package that includes 100% employer paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options, FSA for childcare, medical and commuter benefit options, Employee Assistance program and pet insurance for our furry, feathered, and scaled friends. In addition to 14 paid company holidays, which include a paid winter holiday break between Christmas and the New Year, we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization, we encourage professional development and career advancement, and we offer up to $3,000 annually ($12,000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And, as a family-friendly company, we offer a paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents. Check out our benefits snapshot on our careers page.
PAY RANGE $106,000 - $133,000 Annual Salary - Pay based on applicable experience and qualifications POSITION OVERVIEW This position reports to the Senior Director of Property Operations for MidPen Housing and has responsibility for the daily operations of a region of properties. Key areas of responsibilities include Fiscal Management, Resident Management, Employee Supervision, Community Outreach, and a strong understanding of Internal Partner Collaboration.
This is a hybrid position, based on current MidPen policy of working Tuesdays and Thursdays in the Union City Office. Mon, Wed and Fri, option to work from home or the office. When working from home, requires a reliable internet connection.
ESSENTIAL DUTIES Supervise, hire onboard and train Property Managers. In addition to supporting peers with onboarding, hiring, and training of new Property ManagersSupervise hiring process, including submission of requisition, collaboration with Recruiting Team and interviewingSupport Property Manager in Community Manager interviews and onboarding process. Ensure regular check-ins with direct reports, to support CommunicationHigh level of staff management, to include recognition, performance management, improvement plans and disciplinary actions. In addition to retention efforts, the ADPO should acknowledge high performing team members and ensure their career path is supportedPromotes a positive work environment that provides growth opportunities for Property Managers and on-site team membersProvides leadership in the development of team members while holding individuals accountable for meeting goals and expectationsVisit properties on a regular basis and maintain open communication with on-site team membersWork with Real Estate Development Department and other business partners to assure effective operations planning acquisitions, including budget formulation, systems for managing the transition from development to property management, and oversight and documentation of ongoing compliance requirementsWork with Real Estate Development Department as necessary to facilitate new project development, including on occasions where the Senior Director of Property Operations is unable to be present, represent MidPen Housing Management at public forums and interviews for new developmentTake a leadership role in the resolution of communication issues with staff and residents. In addition, having a high level of customer service to de-escalate resident complaints/concerns and have a proactive approach to resolutionAssist in the review of NOI on all properties to assure effective expense control and operating costsMaintain a working partnership with local community groups including government officials, law enforcement and fire safety professionalsPartner with the local Housing Authority and schedule regular meetings to ensure a solid applicant poolLead discussions with external partners to support other communities and the Property ManagersSupport Company Goals and ObjectivesManagement and oversight of the KPI's (Key Performance Indicators) and ensure targets are being metHave a solid understanding of the subsidy collections, rent changes and interim process to ensure timely collection and management of delinquenciesIn collaboration with Compliance, monitor and manage rent increasesEnsure timely and accurate re-certifications of your communities, both interim and annualHave a strong understanding of the Real Page system and process, including close outsReview monthly variance budget reports, watchlist property reports, annual budget preparation and monitor fiscal status of the propertyReview and approve, proposals for capital needs, to ensure they are consistent, provide a summary and a suggested vendor to complete the projectThorough knowledge of all regulatory agencies' requirements in assigned communitiesPrepare and plan for regulatory inspections to include MOR/TCAC audits and prepare responses timelySupport and collaborate with your Property Manager to provide additional support to communities preparing for Audits/Inspections to include file reviews and inspection planEnsure properties are compliant with fire and safety codes, hazardous materials regulations, and OSHA, if needed have the ability to response to external agencies and ensure the completion of repairs and permit issuanceLead the high vacancy call to support the Property ManagersEnsure incident reports are completed and submitted within 24 hours of incident. Notify the Senior Director per escalation policy. Include, employee accident reports, following policies and procedures, ensure timely notification to Senior Director of Property Operations and appropriate internal departmentsCollaborate with Risk Management to ensure proper insurance protocols are followed. Schedule site walk with Facilities and partner on repairs neededPartner with the internal Legal team to process legal notices, stipulations and eviction. Ensure collaboration with Services, to include notification of any lease violations and/or legal action. Respond to outside council, attend hearings and/or court dates with or without your Property Manager presentConduct performance reviews according to MidPen policy; meet with staff monthly to provide performance feedback and quarterly submission in the Performance Review systemManage, Supervise and Complete required company specific training within designated time frame, participate in committees and feedback groups on process improvements and our policy creationBuild strong relationships with your Internal PartnersPerforms other duties as assignedQUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.
Education and Experience Four or more years of Property Management supervisory experience and/or training or equivalent combination of education and experienceTwo or more years of multi-family residential management experience – minimum two years of Affordable Housing experienceTax Credit Specialist or Certified Occupancy Specialist certification requiredKnowledge, Skills, and Abilities Current knowledge of Fair Housing laws; and certifiedDemonstrated competence with Microsoft Word, Excel, Outlook and such property management software as MRI, Yardi, Boston Post preferably Real PageAbility to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manualAbility to write business professional reports and correspondence, e.g. letters to tenantsAbility to take direction and follow through to achieve measurable resultsProvide excellent customer service to internal and external stakeholders, ensuring their needs are met and their concerns are addressed promptly and professionallyAbility to communicate effectively, problem-solve, and build positive relationshipsProven track record of making sound decisions that optimize property performance, financial outcomes, and tenant satisfactionStrong ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced and dynamic environmentExcellent attention to detail and the ability to maintain accurate records, documentation, and reportsSolutions-oriented individual with strong analytical and problem-solving skills, with the ability to gather, interpret, and evaluate complex information from various sources to generate alternatives and implement practical resolutionsA strategic mindset with the ability to think ahead and anticipate potential challenges and opportunitiesEffective communication skills, both verbal and written, with the ability to present information clearly and conciselyMust possess and maintain a valid California driver's license, reliable transportation, and required auto insuranceCommitment to the Mission and Values of MidPen Services and MidPen HousingPhysical Requirements Constantly perform desk-based computer tasks, frequently sittingOccasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 poundsRarely twist/bend/stoop/squat, kneel/crawlThis description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.
EQUAL OPPORTUNITY EMPLOYER MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Benefits of working as a Associate Director of Property Operations in Union City, CA:
? Company offers great benefits
? Company offers career progression opportunities
? Advantageous package

? Remote Work opportunity