We are on the lookout for a brilliant Associate Billing Analyst to join our growing team at SPS Commerce, Inc in Minneapolis, MN.
Growing your career as a Full Time Associate Billing Analyst is a great opportunity to develop relevant skills.
If you are strong in creativity, communication and have the right drive for the job, then apply for the position of Associate Billing Analyst at SPS Commerce, Inc today!
SPS Commerce is adding an Associate Billing Support Analyst to our Customer Success team. In this role, you'll engage with customers to respond to their inquiry using established and documented processes to bring cases to a resolution while focusing on providing a positive experience to our customer. This is a great opportunity to join a growing and evolving team! Does this sound like you? You share our obsession with customers and are passionate about helping them achieve success. You possess a unique blend of the patience and empathy needed to provide great customer service, combined with the grit and tenacity required in an in-bound customer support environment You have an investigative mindset and are adept at using multiple systems and tools to dig in to issues and identify the root cause. Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world's largest retail network, and we don't just lead the industry, we are the industry.
At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don't just grow here, they're made here. Day-to-Day
Engage with customers to respond to their inquiry using established and documented processes to bring escalated cases and any complex cases to a resolution while focusing on providing a positive experience to our customer.
Utilize processes, tools, and resources to respond to customer inquiries, educate customers, troubleshoot issues, provide resources, understand the Voice of Customer, and provide a single-touch resolution
Accountable and empowered to create to a positive, empathetic internal and external customer experience with each interaction Resolve basic inquiries related to an invoice, payment, account, cancellation, or similar inquiry and stretch in role to resolve inquiries of moderate complexity Spot patterns of customer inquiries; analyze root cause; act transactionally and think relationally; share insights with team/leader to close opportunity gaps Document customer interactions, key findings, progress, and insights in Salesforce Facilitate problem identification, research, and timely follow-up to an ultimate resolution Collaborate with internal individuals or teams, as necessary Refer and/or escalate cases to the appropriate internal individuals or teams Required Skills 1+ years of related experience Problem-solving and investigative mindset while being curious and having a customer-centric focus Professional and customer centric slant on verbal and written communication skills Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) Must maintain confidential information Bachelor's degree or equivalent combination of education and experience Preferred Experience Prior customer service experience in any industry Demonstrated abilities and comfort to navigate a variety of platforms (e.g., Salesforce, VersaPay, MS Dynamics NAV) SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. EOE including disability/ veteran Benefits of working as a Associate Billing Analyst in Minneapolis, MN:
? Learning opportunities
? Opportunities to grow
? Competitive salary
