Job summary
The Assistant Manager leads day-to-day retail operations.Serves as a resource for employees, customers, and patients to ensure an exceptional customer experience.
Job seniority: associate level
Responsibilities
• Leads all recreational and medical cannabis sales operations• Leads daily store opening and closing procedures• Assists Store Manager with leading goals and objectives throughout daily operations• Provides escalated guidance to customers as needed including resolving customer complaints• Assists with workforce and performance management efforts including hiring, onboarding, training, mentoring, and evaluating employee performance.• Assists with ensuring that processes and procedures are compliant to internal policies and standards as well as local and state regulations• Performs daily cash verifications and recordings• Leads intake of deliveries, transfers, and inventory management• Greets and checks in customers and patients• Engages with patients and customers to understand their wellness needs and recommends products• Educates customers and patients on benefits of cannabis products• Maintains the cleanliness and organization of the store including organizing products and inventory, sweeping, mopping, and dusting• Performs sales transactions including cash handling, using POS system, and compliantly packaging and labeling products• Enters or modifies customer/patient information in POS System• Assists with managing team schedules to ensure proper coverage• Assists with ordering supplies• Assists with store audits• Secures and organizes all patient files• Other duties as assigned
Requirements
• 2 years of customer service and/or sales experience• 1 year of cannabis industry experience• High school diploma, GED, or equivalent education• Must hold or obtain a valid Colorado Marijuana Enforcement Division (MED) Employee Badge• Strong verbal communication skills• Strong customer service skills• Strong critical thinking and problem solving skills• Proficiency using Google Suite and/or Microsoft Office programs including Gmail, Calendar Docs, Sheets, Word, and Excel• Knowledge of METRC• Knowledge of local and state laws related to cannabis sales including Marijuana Enforcement Division (MED) regulations
Key Skills Needed
• Verbal communication• Customer service• Critical thinking• Problem solving• Proficiency with Google Suite and/or Microsoft Office• Knowledge of METRC• Knowledge of local and state cannabis sales laws
Benefits
• Pay range: $21.00 to $22.00 ;actual pay will be determined based on qualifications• Cash tip eligible• Accrue paid time off (PTO) immediately; starting at 2 weeks per year.• Health, dental, vision, life, disability, accident, and critical illness insurance plans are available.• Retirement plans available after 6 months of employment.
