The Assistant Manager leads day-to-day retail operations. Serves as a resource for employees, customers, and patients to ensure an exceptional customer experience.
KEY DUTIES AND RESPONSIBILITIES: Leads all recreational and medical cannabis sales operations Leads daily store opening and closing procedures Assists Store Manager with leading goals and objectives throughout daily operations Provides escalated guidance to customers as needed including resolving customer complaints Assists with workforce and performance management efforts including hiring, onboarding, training, mentoring, and evaluating employee performance Assists with ensuring that processes and procedures are compliant to internal policies and standards as well as local and state regulations Performs daily cash verifications and recordings Leads intake of deliveries, transfers, and inventory management Greets and checks in customers and patients Engages with patients and customers to understand their wellness needs and recommends products Educates customers and patients on benefits of cannabis products Maintains the cleanliness and organization of the store including organizing products and inventory, sweeping, mopping, and dusting Performs sales transactions including cash handling, using POS system, and compliantly packaging and labeling products Enters or modifies customer/patient information in POS System Assists with managing team schedules to ensure proper coverage Assists with ordering supplies Assists with store audits Secures and organizes all patient files Other duties as assigned REQUIRED QUALIFICATIONS: 2 years of customer service and/or sales experience 1 year of cannabis industry experience High school diploma, GED, or equivalent education Must hold or obtain a valid Colorado Marijuana Enforcement Division (MED) Employee Badge Strong verbal communication skills Strong customer service skills Strong critical thinking and problem-solving skills Proficiency using Google Suite and/or Microsoft Office programs including Gmail, Calendar Docs, Sheets, Word, and Excel Knowledge of METRC Knowledge of local and state laws related to cannabis sales including Marijuana Enforcement Division (MED) regulations PREFERRED QUALIFICATIONS: Experience with Cova POS system Supervisory or lead experience in a retail environment PHYSICAL REQUIREMENTS: Sitting and/or standing for extended periods of time Ability to lift up to 50 lbs. and push/pull up to 100 lbs Ability to sit, stand, stoop, stretch, walk, bend, twist, reach, perform repetitive motions, and carry boxes or items COMPENSATION DETAILS: Pay range: $20.60 to $22.00; actual pay will be determined based on qualifications Cash tip eligible. Bonus eligible based on store performance. Accrue paid time off (PTO) immediately; starting at 2 weeks per year. Health, dental, vision, life, disability, accident, and critical illness insurance plans are available. Retirement plans are available after 6 months of employment. Native Roots Cannabis Co. is aware that fake job postings, job interviews, and job offers are being promoted, mainly on social media. Native Roots will only make a job offer to a candidate once the candidate has submitted a job application and participated in a face-to-face interview. Native Roots will never request payment or require candidates to submit a check or other form of financial information during the recruitment/onboarding process. All email correspondence from Native Roots will end in "@nativerootsdispensary.com". If you have any questions, please visit the Native Roots careers website at or contact sdispensary.com.
