At our credit union, we prioritize individuals who are eager to embark on their professional journey with enthusiasm and dedication. Regardless of whether you're at the outset of your career or seeking to advance further, we believe is the ideal environment for you to thrive alongside our members. If you possess a genuine passion for service, thrive in a dynamic setting, and bring a positive attitude to your work each day, you'll find a welcoming home.
Are you driven to elevate yourself and empower those around you? Then you're in the right place, and we're excited to get to know you better.
About Us:
We're more than just a financial institution—we're a community-focused, non-profit organization owned by our members for over 80 years. Our commitment to continual growth and adaptability ensures that we remain a reliable resource for both our staff and members throughout life's journey. We are dedicated to empowering our members to achieve their financial aspirations, providing steadfast guidance as they strive for greater success.
Position Summary:
We're thrilled to announce an exciting opportunity for an Assistant Remote Service Manager to join our Remote Services Department. In this role, you'll play a pivotal part in fulfilling mission of empowering our members to reach higher, accomplish more, and take charge of their financial future. Central to this mission is delivering exceptional service to both internal and external members.
Job Responsibilities:
Lead the remote service team to ensure members receive outstanding experiences for both service-related needs and financial wellness requirements. Uphold consistency in member service interactions and leverage omnichannel tools to enhance member experiences.
Cultivate and maintain relationships members by addressing their service needs, utilizing active listening skills, and recommending relevant financial solutions. Align strategic mission through meaningful financial wellness conversations with members across various channels.
Utilize policies and procedures to effectively address member needs, fostering loyalty to the credit union. Support the Remote Service Manager in teaching, coaching, and training member service representatives on policies and procedures.
Demonstrate sound judgment, high ethics, and prudence in managing operational policy and procedures to mitigate risk for the credit union and its members. Serve as a brand ambassador for across all interactions.
Stay updated on compliance training and actively participate in behavioral skill training to enhance job performance. Coach the team on utilizing available resources to maximize member opportunities.
Lead the team to meet service and financial wellness standards and goals set by senior leadership and Board. Collaborate with management to identify and address performance gaps promptly.
Manage employee engagement throughout the lifecycle, including hiring, training, performance management, and recognition. Ensure a supportive work environment that promotes development and work-life balance for direct reports.
Education & Experience Requirements:
High School Diploma or Equivalent
Minimum 5 years of retail sales and service experience, preferably in retail branch banking
Previous leadership experience preferred
Associates or Bachelor's degree preferred
Required Skills & Abilities:
We're committed to fostering a diverse and inclusive workplace where all individuals are valued for their unique perspectives and skills. We do not discriminate on the basis of race, sex, age, disability, religion, national origin, or any other protected class, as prohibited by law.
If you're ready to embark on a fulfilling journey with us, where you can make a meaningful impact while growing both personally and professionally, we invite you to apply today!
Employment Type: Full-Time
Salary: $ 45,000.00 55,000.00 Per Year
