We are seeking a dynamic and experienced Assistant Player Rewards Manager to join our Mardi Gras marketing team. The ideal candidate will play a pivotal role in managing a small team, our casino loyalty program, driving player engagement, satisfaction, and revenue growth. Pay Benefits At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
Medical, dental, and vision insurance 401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performance Paid vacation days and holidays Paid parental bonding leave Tuition and/or professional certification reimbursement Generous friends-and-family discounts at many of our hotels and resorts Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel.
Lead a team within the Lucky North Club, providing guidance and motivation to achieve loyalty rogram goals. Recruit, train, and mentor Players Club staff. Ensure staff members are knowledgeable about the Players Club program, promotions, and customer service standards. Conduct performance reviews and provide ongoing training to enhance team capabilities. Address escalated customer issues and ensure quick and satisfactory resolution. Foster a positive and welcoming environment for Players Club members and team members. Generate regular reports on player activity, points, and program effectiveness. Manage and optimize the casino loyalty program, ensuring alignment with business objectives and regulatory requirements. Collaborate with marketing, operations, and other relevant departments to ensure a seamless customer experience. Collaborate with the marketing team to create and help execute compelling promotions, events, and exclusive experiences for loyalty program members. Develop and implement strategic loyalty initiatives to enhance player retention and satisfaction. Oversee the communication strategy for the loyalty program, ensuring clear and engaging messaging to players. Stay informed about industry trends, gaming regulations, and advancements in loyalty program technologies. Regularly analyze loyalty program performance, adjusting strategies as needed to achieve measurable results. • Several years of experience in a managerial role, preferably in casino operations or hospitality.
• Strong leadership, organizational, and communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Excellent written and verbal communication skills, with the ability to create compelling marketing materials.
• Knowledge of gaming industry regulations and compliance are a plus.
• Extensive experience in the casino and gaming industry with a proven track record in managing casino loyalty programs is a plus.
• In-depth knowledge of player tracking systems, loyalty management platforms, and CRM tools specific to the casino industry are a plus.
