Overview: The Assistant Manager of Operations is responsible for assisting with the day-to-day operations of the donor center. The Assistant Manager of Operations is responsible for achieving donor center production goals, monitoring donor retention, and operational compliance.
Responsibilities: We offer a comprehensive benefits package designed to support your health, financial security, and work-life balance. Here's a snapshot of the benefits you can expect:
- Medical Benefits: Choose from multiple plans to access preventive care, extensive provider networks, and affordable prescription medications, with options for Health Savings Accounts (HSAs).
- Dental and Vision Benefits: Affordable coverage for routine and specialized dental care, along with vision benefits covering exams, lenses, and frames.
- Retirement Planning: Our 401(k) plan includes a company match to help you build a secure retirement.
- Employee Assistance Program: Receive confidential counseling and guidance for personal challenges, legal and financial issues, and more.
- Employee Discount Program: Save on a wide range of products and services through our partnerships.
- Additional Incentives: Life and Accidental Death and Dismemberment (AD&D) Insurance as well as Voluntary Short-Term and Long-Term Disability Insurance options.
- Bonus Opportunities: This position is eligible to participate in our bonus program.
Essential Job Responsibilities and Duties Responsible for all aspects of the donor center in the absence of the Center Manager Responsible to be proficient in all areas of the donor collection process. Ensures compliance with all federal, state, local, and company-specific rules, regulations, and practices related to the quality and safety of products, donors, and employee Work with center leadership to develop action plans to maximize center efficiency Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination, and the maintenance of all personnel records Determine the adequacy and adjust inventory levels of all goods and supplies necessary for the operation of the donor center Construct and submit timely and accurate reports on a daily/weekly/monthly or as required basis Collaborate with the training department to ensure that staff training is facilitated and training goals are met Develop and implement active donor recruitment advertising campaigns to improve production levels Manage and develop talent within the donor center. Participates in the selection of new staff for the donor center Participate in the interviewing of center staff and assists in the selection of center staff Work collaboratively with staff, peers, and management to achieve business goals. Communicate continuously and resolves conflicts proactively Provide timely feedback on performance and initiates disciplinary action when necessary Participate in the evaluation and review of center staff Direct and monitor the performance of outside vendors Learn and maintain thorough familiarity and compliance with all state and federal regulations, Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), and internal Company Procedures Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future Maintain an open line of communication with Management Ensure and maintain the confidentiality of all personnel, donor, and center information Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors Ability to accept performance feedback in a professional manner Regular attendance and arriving on time to all scheduled shifts and mandatory meetings Other duties as assigned Qualifications: Qualifications High school diploma or equivalent required Minimum of two (2) years relevant work experience including one (1) year experience in a supervisory position, preferably in a regulated industry or; Associate's Degree in Science or Business Management Requirements Strong analytical, problem-solving, and organizational skills Ability to define problems, collect data, establish facts, and draw valid conclusions Demonstrate discretion when dealing with confidential information Ability to work on multiple projects concurrently Ability to work independently and manage deadlines efficiently Excellent verbal and written communication skills Physical Requirements Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee Ability to sit for extended periods for up to four (4) hours at a time Ability to lift, tug, and pull up to twenty-five (25) pounds Work Environment Typical work environment with moderate noise level May be exposed to freezing temperatures for short periods of time Occupational exposure to bloodborne pathogens Disclaimer This job description is construed to indicate the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required.
