Assistant General Manager $-K/Yr $/Mo Company Dining Stipend

A family-owned company that prides itself on providing a cohesive and team-oriented environment. Fire & The Feast PNW Italian features fresh pasta, wood-fired pizza, and craft cocktails! The PNW landscape easily lends itself to Italian cuisine. Like that of Mediterranean towns, Edmonds is steps away from Oceans Bounty, minutes from the closest vineyards, and just hours from some of the best agricultural resources in the nation. So, join us as we welcome you into our home for a delightful meal that Nonna would be proud of!

Feedme Hospitality & Restaurant Group is a family-owned company that prides itself on providing a cohesive and team-oriented environment. Our mission is an exceptional experience executed through amazing food, attentive service and kind people. We are a hospitality, catering and restaurant group that feeds the soul. We are committed to providing a positive, collaborate work environment that invests in the growth of our leaders and encourages all to always be learning.

Feedme employees are trustworthy, generous and others focused. We exude a positive and open mindset, demonstrated by choosing to focus on opportunities rather than obstacles. If you have a can-do attitude, a sense of humor, a passion for hospitality, a naturally curious personality, and a habit of assuming positive intent, this is the perfect gig for you!

Assistant General Manager - $68-72k/yr + $400/mo company dining stipend Why we love working at Feedme HRG: We offer medical, dental and vision benefits to anyone working 25+ hours/week
We post schedules 14+ days in advance and all employees have Sick Hours and/or PTO available
We are closed Thanksgiving, Christmas Eve, Christmas Day, New Year s Day
All employees can enroll in Flexible Spending Account Benefits, regardless of number of hours worked per week. Including: Healthcare FSA, Dependent Care FSA and a Commuter Benefit Plan.
Salaried positions offer 401k, Long-Term Disability Insurance and Monthly Dining Stipends
We use industry leading tools such as: Toast, RASI, 7shifts, Triple Seat, Open Table, Canva
*Please note: Shooby Doo Catering at SAM and MARKET at SAM employees must pass a background check to be eligible for hire.

POSITION SUMMARY: Direct Bartenders, Servers, Hosts, Bussers on table service in assigned station according to restaurant service standards and specifications, courteously and efficiently. Take food and beverage orders when necessary; retrieve and serve food and beverage orders to guests tables. Collect payments. Assist in the maintenance of the restaurant/bar area and equipment. Enforce company s standards, policies, and procedures with restaurant/bar staff. Schedule and staff based on business needs. Motivate restaurant/bar staff and maintain a cohesive team. Ascertain restaurant/bar staff training needs and provide such training. Ensure security and confidentiality of guest information. Provide guests with excellent experience to ensure satisfaction.

ESSENTIAL FUNCTIONS: Preparation Check storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.

Check stocks of wines/champagnes and order shortages noted. Ensure wines are received, properly stored and kept secured.

Ensure the inspection and planning of materials, supplies and equipment for readiness of service; rectify deficiencies with respective personnel.

Ensure that the Host stand is clean, organized and stocked with designated supplies.

Check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization.

Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas.

Food Service Ensure the inspection of table set-ups; check for cleanliness, neatness, and agreement to departmental standards; rectify deficiencies with respective personnel.

Review the reservation book/Open Table, pre-assign designated tables and follow up on all special requests.

Ensure that specified number of menus and wine lists are available and in good condition for each meal period.

Monitor Hosts in greeting and escorting guests to their tables according to departmental procedures. Ensure that tables are seated to best service the guests.

Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Always promote positive guest relations.

Monitor and handle guest complaints by following the five step procedures and ensuring guest satisfaction.

Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction.

Ensure that the status of all orders are checked and are delivered within designated timeliness.

Monitor and ensure that all tables are cleared and reset according to department procedures.

Assist restaurant staff with their job functions to ensure optimum service to guests.

Expedite on floor or in kitchen as business demands.

Prioritize and organize service requirements at all tables in assigned station.

Suggestively sell menu items, beverages, and wines.

Anticipate and understand guests service needs.

Direct timing and performance of servers and bussers in providing quality service to guests.

Relieve Hosts

Keep open communication with kitchen.

Direction Meet with the Chef to review daily specials and 86'd items. Ensure that staff are aware of such.

Conduct pre-shift meeting with staff and review all information pertinent to the day's business.

Ensure that staff report to work as scheduled. Document any late or absent employees.

Ensure coordination of breaks for staff.

Inspect grooming and attire of staff; rectify any deficiencies.

Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.

Provide feedback to staff on their performance, ensuring that all procedures are carried out to departmental standards. Handle disciplinary problems and counsel employees according to restaurant standards.

Assist in writing all reviews for restaurant/bar staff are performed as scheduled. Forward to General Manager for approval.

Foster and promote a cooperative working climate, maximizing productivity and employee morale.

Ensure that each liquor bottle ordered is backed up by an exchange of an empty bottle of same liquor.

Ensure assignment of work and side duties to staff in accordance with departmental procedures. Identify situations that compromise the department's standards and delegate these tasks.

Ensure the monitoring of the preparation of station assignments, ensuring compliance to departmental standards.

Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Direct respective personnel to rectify deficiencies.

Anticipate heavy business times and organize procedures to handle extended waiting lines.

Ensure that restaurant reservations/cancellations are taken, recorded and confirmed in accordance with departmental standards.

Ensure all closing duties for staff are completed before staff sign out.

Attend designated meetings, menu and wine tastings.

Adhere to all Health Department, sanitation, and safety regulations as required by the restaurant.

Attend and participate in all Manager meetings as scheduled.

Administration Access all functions of the P.O.S. system in accordance to specifications. Restock printer paper as needed.

Update P.O.S. menu changes.

Input and access information into P.O.S. system.

Handle void checks in accordance with accounting procedures.

Assist servers with expediting problem payments. Ensure all cashiering procedures are processed in compliance with accounting standards.

Run system-closing reports and ensure that all servers' checks are closed before they sign out.

Document pertinent information in 7shifts and EOD notes.

Complete all paperwork and closing duties in accordance with departmental standards.

Review status of assignments and any follow-up action with on-coming supervisor.

Complete departmental filings.

Required Knowledge Base Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

All liquor brands, beers, and non-alcoholic selections available in restaurant, bar.

The characteristics and description of every wine/champagne by the glass and major wines on the wine list.

Designated glassware and garnishes for drinks.

All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation, and prices.

Daily menu specials, 86'd items.

Restaurant and Bar layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.

P.O.S. and manual system procedures.

Reservation system (Open Table)

Scheduled in-house banquets, locations, and times.

Correct maintenance and use of equipment.

All department policies/service procedures.

Employee Handbook adherence

ESSENTIAL PHYSICAL REQUIREMENTS: The physical requirements listed are representative of those that must be met by an employee to successfully perform the essential functions and key responsibilities of this position. Work conditions in certain areas of the restaurant can be hot, cold, wet, slippery and/or noisy.

Frequent walking (up to 12 hours), including climbing up and down stairs are required. Ability to sit, stand, walk, climb stairs, bend, lift, twist, kneel, crouch, crawl, pull, push, carry, grasp, reach and stoop as needed, sometimes for extended periods, and to occasionally lift and carry heavy items up to 50 pounds (may be aided).

Equal Opportunity Employer: As an equal opportunity employer, we are committed to fostering a diverse and inclusive workplace. We value and celebrate differences in age, race, ethnicity, gender, sexual orientation, disability, religion, and other characteristics that make each of us unique. Our hiring decisions are based on qualifications, skills, and experience, without regard to any protected status. We actively promote fairness, respect, and equal opportunities for all employees and applicants. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.