Assistant General Manager

Job summary
Assistant General Manager responsible for all aspects of hotel operationsMaintain department budgets and ensure exceptional guest experienceLead, train, and provide feedback to hotel staff on a daily basis
Job seniority: mid-to-senior level
Responsibilities
• Maintain knowledge of hotel features/services, room rates, and promotions• Interact with guests and handle inquiries, feedback, and complaints• Drive effective communication across departments• Evaluate employee performance• Process vendor invoices and perform accounting functions• Oversee food and beverage costs and inventories• Manage department budgets and expenses• Monitor revenue and profit reports• Control capital expenditures• Handle Accounts Receivable and credit/collection functions• Coordinate VIP pre-registration and group reservations• Inspect public areas and guestrooms for safety and cleanliness• Manage day-to-day operations and staff• Investigate and report hotel accidents• Contribute to business growth through sales and public relations• Maintain guest confidentiality• Handle emergencies and comply with policies and procedures
Requirements
• Two-year college degree preferred• Computer skills with Microsoft Office familiarity• Minimum of 5 years of hotel management experience• Problem-solving and decision-making abilities• Effective business writing skills• Good understanding of English language• Good communication skills• Advanced knowledge of finance and hospitality professions• Ability to analyze data and provide recommendations• Physical ability to lift and transport up to 25 pounds
Benefits
• Access to money before payday• Medical/Dental/Vision, 401K• Company-paid insurance• Travel discounts• Merit increases• Years of Service Awards• Employee Assistance Program• Advancement Opportunities• Paid holidays• Tuition reimbursement• Referral Bonus• Multiple incentive bonuses