Job summary
Assistant General Managers make a difference by:Having a gift for paying attention to the smallest detailsHaving a team-first attitudeBy driving results
Job seniority: mid-to-senior level
Responsibilities
• Assist General Manager in all aspects of hotel operations, day-to-day staff management, and guests.• Ensure compliance with SOPs, policies, procedures, and service standards.• Handle guest complaints and oversee the service recovery process.• Assist in managing a budget and ensure revenue and guest satisfaction goals are met.• Be part of developing short and long-term strategic goals for performance improvement.• Need to understand the P&L statement• Meet all report deadlines daily, weekly, and at month's end.• Work closely with the department managers and general manager to maximize room yield and hotel revenue.• Oversee and manage all departments and work closely with department heads daily• Maintain great communication between the different departments and the General Manager• Be responsible for occupational health, fire, and life safety.• Strive to improve service performance• Maintain a friendly, cheerful, and courteous demeanor at all times• Utilize interpersonal and communication skills to lead, influence, and encourage others, leading by example• Encourage and build mutual trust, respect, and cooperation among team members• Serve as a role model to demonstrate appropriate behaviors• Strive to improve service performance• Communicate clear and consistent messages regarding processes throughout all departments• Develops specific goals and plans to prioritize, organize, standards, and meeting the expectations of customers on a daily basis• Daily support for the different departments in their daily operations.• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge and skills
Requirements
• Must have a professional demeanor, and a warm and welcoming personality• Must be able to engage easily and actively connect with others• Must be genuinely caring and compassionate• Must be able to find the best solution to unclear situations, issues, and problems• Must create confidence and trust, while communicating the right message at the right time• Must be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels• Must be direct yet tactful and considerate of the audience• Must have a clean professional appearance• Must have hotel management experience• Hospitality degree is preferred
