JOB DESCRIPTION JOB OVERVIEW Title Assistant General Manager Department Retail (Southbridge) Supervisor Title Director of Retail Operations Direct Reports Lead Guest Service Associate, Guest Service Associate Indirect Reports None JOB FUNCTION Position Summary: Reporting to the Director of Retail Operations, The Assistant General Manager will execute on the GMF strategic plan of retail operations, analyze the performance, and provide feedback to leadership. The Assistant General Manager is ultimately responsible for the staff's overall adherence to retail Standard Operating Procedures, CCC Regulation and employee policies.
Responsibilities: Plans, identifies, communicates, and delegates responsibilities to the dispensary /retail team to ensure a smooth flow of operations within the dispensary / store; Supports the implementation of company sales programs by motivating and supporting the retail leadership team to execute objectives; Oversees the store leadership team including Lead GSAs on fostering an environment that will deliver an unmatched cannabis dispensary retail customer experience foster and deliver a unique, high-quality customer experience; Reviews store environments and key business indicators to identify problems, concerns, and opportunities for improvement; Building work schedules for full staff coverage on all shifts. Finding coverage when necessary; Ability to provide support to other retail locations when necessary Directly reports scheduling issues to Director with resolution. Ensures staff development and talent acquisition in order to achieve and maintain operational requirements . This requires the execution of training plans as outlined by Human Resources and Compliance. Responsible for on the floor coaching and collaborates with Director of necessary disciplinary action. May attend disciplinary meetings with Retail Management and HR; Attends collaborative meetings with the GM Marketing Team to plan scheduled marketing releases and voices support needed for marketing assets; Interact closely with the compliance team to ensure all dispensaries and personnel are in compliance with MA State regulations, in all operations, processes, inventory management and protocol. An understanding of 935CMR500.000 and 935CMR501.000 is critical to this position. Leading CCC Inspection process for the Southbridge dispensary with scheduled and unscheduled visits Liaise with state and local offices, when necessary; Coordinates and facilitates all dispensary / retail store transactions and operations . Solicits feedback to understand customer needs and the needs of the community; The Assistant General Manager is ultimately responsible for overall building appearance, cleanliness, comfort, functionality, safety, security, and customer experience ; Directly responsible for inventory variances, cash variances and, working directly with security/compliance on loss prevention. Other necessary duties as assigned by the Retail Management Must be available for nights and weekends Must have the ability to travel to other locations when necessary Valid driver's license is a must
Preferred Education: An Associates Degree in a Business Field. Minimum Experience: At least 3 years of retail management in Cannabis. Supervisory experience with 2-3 retail Leads is highly desired.
Soft Skills: Team leader with a positive attitude Excellent organizational skills and keen oversight Strong analytical skills with an aptitude for translating qualitative and quantitative data into executable plans. Ability to influence and collaborate at all levels and across all functions of the company. Strong communication skills and the ability to listen well and communicate effectively orally and in writing with various audiences. Great attitude with attention to detail Unquestioned integrity High energy with a desire to work in a team-oriented, fast-paced environment. Physical Regularly required to perform grasping, talking, hearing, seeing and repetitive motions. Must be able to lift, carry and balance up to 30 pounds occasionally, includes sitting or standing for extended periods of time, as well as occasional stooping, bending over and/or crouching.
Hours & Conditions Must be available to work weekdays, weekends, and holidays. Adapt schedule to work alongside the changing demands of the Business. On a regular and recurring basis, the employee must alternate between contaminated/dirty environments to clean. Strong odors may be encountered. Work is generally conducted in heated and air-conditioned areas. 10% travel will be required.
Other Authorization to work in the United States, or the ability to obtain the same.
Must obtain a State Agent Card.
Must be a minimum of 21 years of age.
Must be and remain compliant with all legal or company regulations for working in the industry.
Must pass all required background checks.
