Assistant Front Office Manager

Job summary
Omni PGA Frisco Resort is hiring an Assistant Front Office Manager.
Job seniority: associate level
Responsibilities
• Work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.• Handle all training with associates to ensure Omni Standards.• Communicate with all department managers on continuing basis.• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.• Be very familiar with the hotel computer system for training maintenance and trouble shooting.• Complete weekly supply inventories to ensure adequate pars of such.• Complete rate discrepancy report and make needed changes.• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.• Prepare group information sheets.• Complete check-out with balance report.
Requirements
• Previous luxury hotel experience is preferred.• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.• Ability to stand for the entire scheduled shift.• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.• Knowledge of Property Management Systems and related computer programs.• Strong knowledge of Microsoft Office Software.
Key Skills Needed
• Previous luxury hotel experience• Customer service oriented• Multi-tasking• Detail orientation• Organization skills• Knowledge of Property Management Systems• Knowledge of Microsoft Office Software