POSITION SUMMARY: The Assistant F&B Manager is responsible for the supervision of all service staff in assigned outlets, including training, evaluating, and disciplining associates during assigned shift(s). Assists the F&B Manager with the day-to-day operations of the assigned outlets, ensuring optimum performance, exceptional guest service, and maximum profitability.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: NOTE: Hotel Andaluz may unilaterally may change the requirements of this job description at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These include, but are not limited to, the following: Assist in the hiring, training, evaluation, development, and disciplining of departmental associates within established guidelines of the hotel and restaurant outlets. Focus on the main hotel, restaurant outlets, and oversee pour cost, uniform standards, maintenance, ordering, and par levels. Monitors staff to ensure outstanding guest service is being provided to guests and handles any guest concerns or complaints. Identify and rectify operational, financial, and employee issues. Assists with processes departmental payroll, including tip allocation. Assists with approving weekly associate timecards in F&B outlets. Assists with management of payroll expenses for assigned employees by properly scheduling staff based on business needs. Ensures all cashiering procedures are processed in compliance with accounting and restaurant standards. Completes environmental checklists for dining rooms. Spot-check liquor pars Order, purchase, and stock F&B products as needed. Prepare management, variance, and financial reports on a periodic basis. Ensures staff follows guidelines as dictated by Company policies and procedures. Handles all voided checks in accordance with accounting procedures, assists services with expediting problem payments, and handles all other cashiering issues. Ensures the outlets are clean, organized, and properly function and the restaurant equipment is maintained. Ensures health, safety, and sanitation standards are followed at all times. Performs other duties as assigned. REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS, AND EXPERIENCE): The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School Diploma or GED Minimum 2 years' experience in a Food & Beverage management role Proven track record for exceeding customer service and quality standards required. Proficient on a computer; familiar with software programs such as Microsoft Word, Excel, Outlook. Must possess outstanding customer service, organizational, and interpersonal skills as well as excellent attention to detail and the ability to multi-task. Must possess excellent communication skills, verbally interacts with management, servers, team members and guests with proper etiquette, grammar and spelling. Must be able to communicate in English with guests, management, and other employees to their understanding. Additional languages skills a plus. Must be able to work a minimum of 50 hours per week, including weekends, evenings and special events as needed. Must possess a valid New Mexico driver's license, vehicle insurance, good driving record, and reliable vehicle. NEEDED ATTRIBUTES: Demonstrates consistency in values, principles, and work ethic Dependable, self-motivated, punctual, positive, and efficient in handling work assignments Must have an open mind and willingness to learn new processes, concepts, and ways of approaching guests and coworkers. Able to work with a diverse group of people Strong team player, friendly, patient, self-motivated Strong supervisory skills Professional appearance and manner WORKING CONDITIONS AND PHYSICAL EFFORT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and talk or listen. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. This position requires frequent manual dexterity in combination with eye/hand coordination such as handling of equipment. Will have repetitive hand motions and prolonged periods of standing. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee must occasionally lift up to 20 pounds and carry up to 10 pounds. The noise level in the work environment is usually medium to high. Exposure to possible hazards which may include but are not limited to; cuts, slipping, tripping, falls, and burns. Exposure to heat, cold, and mild chemical exposure. Must be able to travel (10%) within the metropolitan area as needed
