Assistant Facility Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Assistant Facilities Manager
Summary
Assist the Facilities Manager in the delivery of services to operate and maintain IBM's campus, including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting IBM's corporate real estate goals and objectives.
What this job involves
The AFM will have a primary focus on customer experience and managing vendor services.
The AFM will manage and maintain overall site service, performance, processes, and quality standards for soft services.
The AFM will strive towards innovation of services and enhancing the customer experience.
The AFM will own the effective participation in quality assurance programs, drive towards a higher level of service, meet or exceed scoring metrics as stipulated in both client and vendor contracts, and manage/track customer relationships.
Facilities Management
Ensure client satisfaction at all levels in the organization, and demonstrate leadership, responsiveness and creativity.
Ownership of vendor audit performance tracking, establishing action plans.
Soft services are provided by managing contractors and suppliers per scope of work, including, but not limited to, cleaning/custodial, solid waste & recycling, landscaping, mail room and reprographics, window systems and pest control cost management.
Ensure areas and processes are in optimum conditions for audit readiness and compliance.
Execute building inspections and job-walks with vendors to ensure contracted scope is met.
Must be available 24/7 to respond to building emergencies or to respond to work being performed by contractors after hours.
Support work order management for in-house staff and vendors as necessary.
Support facility soft services as needed and directed such as meetings preparation, conference room reservations, food services, parking, vending and badging.
Perform additional job duties as requested.
Relationship Management
Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction.
Demonstrate strong collaboration and teamwork within the account team by driving the development and implementation of IFM best practices and innovations.
Ensure Safety First culture is executed at workplace.
Work together, lead by example, be a team player and collaborate with Facilities Manager, Chief Engineer and co-workers.
Compliance
Support compliance with JLL's minimum audit and compliance standards in facility management, financial management and operational policies and procedures.
Meet or exceed Key Performance Indicators (KPI's); monitor Service Level Agreements (SLA's) monthly to identify potential challenges and plan corrective actions accordingly.
Enforce all Company policies and training requirements regarding safe and efficient operations and work practices.
Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and JLL operational standards.
Education, Training & Experience
Bachelor's degree preferred.
Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant.
Skills & Knowledge
Excellent customer, computer, managerial, verbal and written communication skills.
Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives.
Basic knowledge of building systems (mechanical and electrical systems).
Experience with CMMS work order management systems.
Estimated compensation for this position is:
85,000.00 – 85,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:
On-site –San Jose, CA If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and

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Accepting applications on an ongoing basis until candidate identified.

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