Who we are: The University of New Haven, founded on the Yale campus in 1920, is a private, coeducational university situated on the coast of southern New England. It's a diverse and vibrant community of more than 8,800 students with campuses around the country and around the world. Within its five colleges, students immerse themselves in a transformative, career-focused education across the liberal arts and sciences, fine arts, business, engineering, public safety and public service. More than 100 academic programs are offered, all grounded in a long-standing commitment to collaborative, interdisciplinary, project-based learning.
Reporting to the Senior Associate Director , t he Senior Assistant Director of Financial Aid will contribute to the Office of Financial Aid by being part of a team that provides frontline customer support and service regarding financial aid. The assistant director will also review aid files, process aid awards, and support the operation of the Financial Aid Office and the One Stop Office.
You Will: Oversee, manage and coordinate the Federal Work Study Program (FWS) as well as the Community Work Study Program (CWS) Assist with the management of the electronic processes associated with the different financial aid systems used daily including, but not limited to, Mach Forms, Edconnect, Microsoft Task Scheduler, PowerFAIDS and the PowerFAIDS Scheduler Service, Banner, Argos, and other various integrated solutions Perform needs analysis, packaging and verification of student financial aid awards and files Process financial aid for all students studying away from UNH including study abroad, co-op programs, etc Counsel students and families regarding aid applications, eligibility and programs Assist with student and parent loan processing Generate financial aid reports as needed Present financial aid information and workshops both on and off campus to a variety of audiences Remain informed and updated on state and federal financial aid regulations Assist the Office of Financial Aid by providing exceptional service to students and other customers, both internal and external, in person, online, and via phone and email Propose innovative solutions to issues identified during customer contact Research process improvements and implement efficiencies Promote teamwork, collaboration, and resource sharing across the Office of Financial Aid and other Enrollment Services areas Support the overall operation of the One Stop Student Financial and Registrar Services Office Perform other duties as assigned You Have: Experience working with all electronic platforms used by Department of Education (COD, CPS, NSLDS, etc) Proficiency with the Microsoft suite of products including, but not limited to, Excel, Word, Outlook and Teams is required Bachelor's degree preferred and two to four years of experience in a Financial Aid Office preferred – equivalent experience may be considered in lieu of a degree Administrative experience in higher education desired Knowledge of Title IV financial aid regulations Understanding and comprehension of federal tax returns Experience with Banner preferred Experience with PowerFAIDS strongly preferred Experience working with difficult customers is required Professional presentation and demeanor is required Some occasional evening and weekend work is required Excellent verbal, written and interpersonal skills A commitment to enhancing the internal and external customer experience is required Ability to manage complex matters appropriately while meeting the needs of the customer and the University Excellent organizational skills and great attention to detail with the ability to prioritize and advance multiple tasks simultaneously Ability to work independently, utilize discretion and judgment daily, and take individual initiative as well as the ability to work as a collaborative team member What's In It for You: Health & Welfare Programs: Employees and their eligible family members, including spouses and dependent are eligible for Medical, Dental, Vision and Life Programs. Wellness & Fitness: On-campus Recreation and Fitness Center for employees and families; Employee Assistant Program Commitment to Educational Excellence: Tuition assistance for employees and eligible dependents; Tuition exchange opportunities Employee Discounts on products, services and educational opportunities Work/Life Benefits: Generous paid time off programs; progressive paid holiday schedule (including holiday break between Christmas and New Year's); 4 weeks of parental paid leave; flexible work schedules including summer hours where applicable About University of New Haven
The University of New Haven is a private, top-tier comprehensive institution recognized as a national leader in experiential education.Founded in 1920 on the campus of Yale University in cooperation with Northeastern University, UNH moved to its current West Haven campus in 1960 and opened its Orange Campus in January, 2014. The University operates a satellite campus in Tuscany, Italy, and offers programs at several locations throughout Connecticut and in New Mexico. UNH provides its students with a unique combination of a solid liberal arts education and real-world, hands-on career and research opportunities.The University enrolls approximately 6,800 students, including nearly 1,800 graduate students and more than 5,000 undergraduates – the majority of whom reside in University housing. Through its College of Arts and Sciences, College of Business, Henry C. Lee College of Criminal Justice and Forensic Sciences, Lyme Academy College of Fine Arts, and Tagliatela College of Engineering, UNH offers over 80 undergraduate and graduate degree programs. UNH students have access to more than 500 study abroad programs worldwide and its student-athletes compete in 16 varsity sports in the NCAA Division II's highly competitive Northeast-10 Conference.
Connections working at University of New Haven
