Assistant Director Front Office

Job summary
Assistant Director Front OfficeResponsible for directing and administering Front Desk operationsDeliver outstanding guest service and financial profitability
Job seniority: mid-to-senior level
Responsibilities
• Direct and administer all Front Office operations• Monitor and develop associate performance• Initiate and implement marketing and upselling techniques• Resolve guest issues and concerns• Recruit, interview, and train associates• Participate in the Property Manager on Duty program• Complete tasks or projects as assigned• Run and complete daily reports• Ensure associates have current knowledge of hotel products and services• Implement and monitor corporate marketing programs
Requirements
• Bachelor's degree in Business or Hospitality Management preferred• 3 years of progressive Front Office management experience in a 500+ room hotel preferred• Specific brand experience/OnQ Certification preferred• 500+ room experience and/or previous management level experience preferred
Benefits
• Medical, Dental, and Vision Coverage• Short-Term and Long-Term Disability Income• Term Life and AD&D Insurance• Paid Time Off• Employee Assistance Program• 401k Retirement Plan