Summary
The Applications Engineer II provides customer support for on-time technical commercialization of new products. This role will provide applications support in nanocomposite formulations for OLED displays, optical components for AR/VR/MR and other emerging technologies.
Essential Duties and Responsibilities
* This is not an inclusive list. Other duties may be assigned
Independently develops and implements project plans for specific customers, track progress to plan, and propose/take corrective measures to keep project plans on schedule
Lab time could be 50 to 75%, allowing for non-laboratory activities (e.g., data management, data analysis, specific customer meetings)
Ensures resolution of major customer issues, including developing action plans
Provides technical support to key customers in support of business development activities to commercialize new products
Develops, documents, and communicates technical understanding of customer's applications and product needs to the product development team
Introduces and develops new products
Assists product management and marketing communications with product claims, literature, application notes and manuals
Represents Pixelligent at trade shows and conferences.
Supervisory Responsibility
This position has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality.
Oral Communication - Listens and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit.
Professionalism - Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction; Commits to long hours of work when requested by management to reach goals.
Initiative - Takes independent actions; Asks for and offers help when needed.
Requirements
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Masters degree, preferably in an engineering or scientific discipline.
At least two (2) years of demonstrated applications experience in customer facing, specification-driven product role.
Industrial experience in LED, packaging, OLED or display.
Industrial experience with multiple polymeric systems.
Industrial experience with various film coating techniques.
Certificates, Licenses, Registrations
This position has no certification, licensure or registration requirements.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to touch, handle or feel; and reach with hands and arms.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates in a laboratory and office environment. This role routinely uses standard office equipment.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.
