C1: 1 Contact, 1 Connection, 1 Choice C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.
The Application Development Sr. Team Lead is a key role reporting to the Senior Manager, Application Development. The Sr. Team Lead drives, and provides mentoring to Software Developers, in designing and building Frontend (UX/UI), Backend (server-side Integration/Processing), Automation (bots and Intelligent Virtual Assistants), Data Services, and/or Integration Platform as a Service ConvergeOne (C1) software.
The Sr. Team Lead identifies/confirms and prioritizes requirements, drives the technical design, and provides subject matter expertise and mentoring to a team of C1 developers and contractors in the coding and Continuous Integration/Continuous Delivery (CI/CD) of C1 software. The Sr. Team Lead will in some cases undertake coding of complex services and will lead development sprints and daily standup meetings.
Designs and develops software incorporating leading-edge concepts for C1 software products of new features for assigned GA products per the product roadmap(s) and continuous requirements definition. Designs and develops custom features for GA products. Works with C1 Advanced Services, implementation Cutover and supports for new GA products, features and customizations.
Works with C1 Advanced Services and the Customer Success Centers, provides Tier 3/4 Day2 services including troubleshooting, diagnosis, and bug fixes for assigned GA software products.
Provides subject matter expertise and mentoring for the software development team including Software Developers, Senior Software Developers, Contractors, and Interns carrying out tasks associated with the above Essential Functions building, testing and cutting-over new products, features and customizations for the assigned GA products. Assembles requirements for new features for the product roadmap for assigned GA products. These requirements come from a variety of sources including customers, C1 sales, industry/competitive trends, and internal ideation. Updates and maintains GA product technical documentation and code repositories. Participates in the support of the presales process for assigned GA products.
Additional Specific Duties and Responsibilities Stays current on evolving programming languages and development methodologies. Stays current on evolving Customer Experience Management (CX) technologies, applications, and platforms; this includes but is not limited to the cloud and customer-premise versions of Contact Center Infrastructure (CCI) platforms, enterprise applications, CX Analytics, and Artificial Intelligence (AI)/Natural Language Processing (NLP) solutions. Evaluates and scopes application development initiatives.
Provides technical guidance and inputs for the Go-To-Market activities for assigned GA products.
Education & Experience Requirements Bachelor's degree in Electrical Engineering, Computer Science, or related field.
Five years of experience in software or applications development, with Telephony and Customer Experience Management UX/UIs and Application Development.
Of this five, three years of experience in Lean/Agile Development Methodologies, and Product Lifecycle Management.
Experience in the following :
Leading a diverse group of developers and contractors using current/next generation methodologies, programming languages, architectures, etc. RESTful APIs and other APIs for integrating C1 products with multiple vendors' platforms. Design, development, testing, and troubleshooting solutions for proofs of concepts on latest technologies. AI and NLP engines such as Google Dialogflow. Building vertical-specific (e.g., insurance, banking, and healthcare) integrations. Big Data analytics platforms. Experience with or demonstrated knowledge in current generation programming languages such as Node.js, React.js, Angular JS; services such as GitHub; and Docker. Experience with and technical understanding of building platforms based on a microservices architecture and deployment methods such as Kubernetes. Experience with and technical understanding of Application Programming Interfaces for the major and evolving CCI vendors including Avaya, Cisco, Genesys, Twilio and Amazon; Enterprise application software such as Salesforce.com, Oracle Service Cloud, Microsoft Dynamics, etc.
Position based out of company HQ in Bloomington, MN, or may telecommute within the continental US.
C1 BENEFITS
* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Health Advocate
* Volunteer Time Off Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. Notice of E-Verify Participation Right to Work <
