You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of the Global Servicing Group (GSG), the Operational Excellence team is primarily focused on safeguarding the Company's brand and assets. It is focused on driving adherence to internal policies and meeting regulatory expectations while balancing the execution of key business strategies and GSG priorities. Operational Excellence collaborates across key stakeholders to drive the necessary controls and oversight, enabling GSG stakeholders to set the standard for a seamless and differentiated customer experience. Key Responsibilities:Drive Conduct Risk projects and initiatives within the teams with objectives towards risk-based approach.Regularly provide project updates (timelines, milestones, risks, performance metrics) to stakeholders.Build strong relationships with cross-functional teams to understand their business needs and provide insightful analysis.Utilize data visualization techniques to craft compelling stories that drive strategic decision-making.Infuse creativity into your analysis to generate innovative solutions to complex problems.Review processes, procedures, compliance, and regulations on an ongoing basis for effective controls.Participate in brainstorming sessions and calibration call sessions to identify compliance, policy, procedural, case auctioning and system gaps.Identify opportunities for enhancements and challenge the status quo.Collect, organize, and manipulate data to identify trends and design solutions.Perform Sales Practice Monitoring activities as needed.Minimum Qualifications:High level of integrity, willingness to learn and adapt to changes.Organized, energetic individual with well-developed communication and problem-solving skills.Attention to detail and ability to multitask and work in a fast-paced environment to meet constricted timelines.Ability to organize and manage to deadlines, adapting your time to changing priorities to meet the needs of the department.Flexible and adaptable to ever changing environments, embracing change.Strong relationship building skills, highly engaged and ability to work as part of a team ensuring team goals are achieved. Demonstrated ability to make decisions independently, work well under pressure, meet deadlines, and adapt easily to frequent change.Ability to manage challenging workloads.Proven ability to accept and provide feedback, drive results, and effectively influence without authority.Proficiency in Microsoft Office (Excel, Word, Power Point) is a requirement to aid on written and visual communication as well as analytics.Preferred Qualifications:PMP certification preferred.Strong ability to influence others without direct authority and ability to challenge the status quo appropriately.Ability to design and develop & document current & new / enhanced processes and procedures.Detail-oriented verbal and written communication skills with a passion to effectively communicate complex information to a variety of audiences, with creative thinking and design focus.Experience in conduct risk, regulatory, control and compliance related functions.Familiar with GSG systems, processes, metrics, etc.Advanced analytical, problem-solving skills, and decision making skills.Salary Range: $55,000 to $105,000 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
