For more than 150 years, Hellmann Worldwide Logistics has been making strides in the freight forwarding industry because of our exceptional employees in the global Hellmann Family. Our unmatched passion for the employee experience and energy to service our customers makes our resilience possible.
Our Hellmann Promise is to collectively shape our culture through our mission, values, and leadership principles.
If this resonates with your career aspirations, come and help us shape our sustainable impact, job details below! The Airfreight Manager will manage the air product team for his/her assigned territory and be responsible for that territory product compliance, levels of working capital, quality outcomes to internal and external stakeholders, volume and revenue growth, yield, and operating efficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Directly or indirectly manages all air product staff within assigned territory
Ensures all air product operations within assigned territory are compliant to internal HWL policies and external government regulations
Ensures air product working capital targets are met within assigned territory especially targets set for DPO (with product vendors) and DSO (especially on pass-through items)
Responsible for timely and accurate costing, revenue estimates, rating, and invoicing to minimize WIP, DSO, and Bad Debt
Ensures air product operations within assigned territory meet internal HWL and external customer quality goals per Customer Standard Operating Procedure (CSOP)
Ensures product air operations meet minimum customer service levels through effective procurement and routing
Meets volume and top line air product revenue growth targets for assigned territory
Ensures product yield is within target range at both a customer level and in aggregate for assigned territory
Has authority and is responsible to set product general and customer specific sell tariff and spot rates for assigned territory and customers transacted within territory superseded only by geographical or functional up-line
Ensures all financial and quality controls and audits are completed accurately and on-time
Makes available to sales and Network Partners via a database market competitive general tariffs to assist them with accurately and quickly pricing FAK low and medium volume HWL opportunities
Holds team accountable for developing clear and concise CSOPs Customer Specific Operating document(s) and certifications. Validates product staff understand and comply with CSOPs.
Consults with Sales prior to their agreeing to non-standard services and/or pricing
Works with Sales to effectively explain HWL product analytics including trend drivers and to develop business recommendations to customers to save money, reduce costs, or improve reliability
Trains and coaches Sales on external market opportunities or threats, internal strengths and weaknesses, and how to effectively gain market share from HWL competitors on a case by case level or in aggregate
Professionally manages customer escalations in conjunction with Sales
Performs role of product subject matter expert when communicating with customers in a variety of settings
Performs role of executive sponsor for key customers within assigned territory
Leads or participates in corrective actions as necessary to mitigate the likelihood of revenue or profit loss when business is at risk
Develops all department employees to ensure they are trained, certified, and re-certified periodically on product SOPs and Quality Management System
Ensure performance goals are set, performance is measured, and regular informal and formal feedback is provided to direct and indirect reports within assigned territory
Monitors and manages staffing levels and workload allocation across product team. This includes talent acquisition, furloughing, re-purposing, re-shifting, demotion, promotion, and severance
Develops team and individuals within the team. Responsible for succession planning at agent, supervisor, and ones own level
Responsible for the accuracy and timeliness of product budgeting and forecasting within assigned product territory
Manages vendors or TSP relationships within assigned product territory or as agreed with functional up-line and to develop strategic partnerships as necessary to differentiate HWL product competitiveness
Responsible for the quality of cross-docking, consolidation, deconsolidation, and other product specific activities occurring either in a HWL or 3rd party warehouse. Assists District or Branch Managers with selecting, measuring, and managing HWL or 3rd party warehouses
Manages the quality of all product vendors and to ensure business continuity in the event a vendor is unable to perform
Performs other duties as assigned
SUPERVISORY RESPONSIBILITIES
This position supervises up to eight (8) full time employees and may supervise temporary employees from time to time based on projects.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
Bachelors degree (Business, Logistics and Supply Chain, Transportation, or associate field), or equivalent combination of education and work experience will be considered in lieu of educational requirement
5-7 years minimum airfreight experience
3-5 years minimum supervisory experience
Completion of any industry related course is an asset
KNOWLEDGE, SKILLS & ATTRIBUTES
Financial acumen
understands business drivers
Results-oriented
drives strategy and execution
Leadership
demonstrates professionalism
Customer-focused
Organizational skills
Time management and prioritization
Adaptable / flexible to high-pressured environment
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
Proficient in world geography, shipping documentation, and Incoterms preferred
Strong written and verbal communication skills in English in order to present information to customers, management, and subordinates in a professional setting
Ability to calculate figures and amounts such as freight rates, discounts, and other percentages
Analytical skills / problem-solving ability
Coaching skills
able to train, coach, and develop subordinates
PHYSICAL DEMANDS
Frequently required to stand, and walk
Regularly required to sit for extended periods
Regularly uses arms to reach, hands and fingers for computer and phone use
Speaking clearly and listening for heavy phone contact
Requires close-up and computer screen distance vision ability
May require occasional overnight travel
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics are similar of those of an office setting with various office equipment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.
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