Ag Equipment Service ManagerThe company operates as a comprehensive equipment dealership with several branches catering to the needs of agricultural and rural communities. Currently, the company is seeking a dynamic and well-organized individual to occupy the full-time position of Service Manager.Job Function:The role involves overseeing the Service Department and Technicians, guaranteeing top-notch maintenance and repairs for customer equipment either on-site or in the workshop. Responsibilities may encompass, but are not restricted to, the following:Main Responsibilities:Coordinate Technicians to meet service productivity objectives through job scheduling, ensuring excellent customer service.Provide clear instructions and expectations to Technicians on the shop floor for assigned tasks.Manage staff recruitment, hiring, terminations, and performance evaluations.Handle internal and external customer service inquiries to ensure customer satisfaction by maintaining close communication throughout the service/repair process.Maintain clear communication with customers, staff, and other department heads.Organize pickups, deliveries, and repair schedules for customer and internal equipment, as well as schedule service calls for Road Technicians.Prepare customer repair quotes, create work orders, and ensure organized and timely invoicing.Develop, communicate, enforce, and monitor effective service department processes to enhance customer satisfaction and operational efficiency. Implement a consistent follow-up process for all invoices over $3,500.00.Oversee machinery inspections of completed technician work.Schedule and coordinate technical service training and product training sessions.Manage dealership warranty programs.Process warranty and product improvement claims in an organized, detailed, and timely manner. Prepare accurate service reports for warranty submissions.Stay updated on Manufacturer Service Bulletins related to our product lines.Identify opportunities to expand business with existing customers and establish relationships with new customers.Maintain and organize service department records and perform month-end procedures.Conduct departmental budget reviews and contribute to generating shop revenue.Open warranty work orders when necessary, including after hours.Required Skills, Knowledge, Abilities and Qualifications:Preferably hold a two-year Ag Diesel Technical Degree or Diploma.Preferably have at least 4 years of experience in a diesel service technician role.Familiarity with New Holland, Case IH, and Kubota equipment is preferred.Previous experience in agricultural machinery service is advantageous. Experience in heavy equipment or truck service will also be considered.Background in farming and knowledge of various agricultural equipment needs are beneficial but not mandatory.Ability to overcome internal challenges creatively and strategically.Demonstrate a strong business ethic when interacting with employees, suppliers, and customers.Possess a high level of integrity, discretion, and accountability.Previous experience with HBS Systems equipment dealer software is advantageous.Proficient in Microsoft Office Suite.Must have a valid driver's license.Ability to work independently as well as collaboratively with the Management Team.Eagerness to learn, undergo training, and excel in the role for personal growth and dealership benefit.Exceptional interpersonal skills.Ability to handle people sensitively, tactfully, diplomatically, and professionally at all times.Appreciation of the importance of accurate and detailed documentation.Compensation:Compensation is commensurate with experience- Starting Salary Range: TBD.Competitive Comprehensive Company Benefit Package.Hours/Schedule:Monday to Friday, 8am to 5pm with alternating Saturdays 8am to 12pm.Additional hours may be required seasonally, outside of regular working hours and may consist of evenings.If you would like to learn more about this opportunity or other job opportunities, please contact Liz Krauss-Shadley at or by calling/texting .All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
