Adrenaline Driven Adventures is Western Colorado''s fastest-growing adventure rental and tour company! We are the only Polaris Adventures Outfitter for the entire area and are expanding quickly. We are looking for motivated individuals who thrive in a fast-paced environment and enjoy learning new skills. We expect the very best from our employees as far as customer service is concerned. Previous office experience is required as well as some familiarity with UTVs/ATVs & Dirt Bikes, Snowmobiles, Trucks, Trailers & other Fleet Vehicles.
Hours: Opening and Closing Shifts, Seasonal, Part-Time that can lead to Full-Time
Pay: $18-$24/hour based on experience + commission
Responsibilities Schedule Staff Meetings & Create Employee Work Schedule Attendance Policy Enforcement Enforce Communication Policy & Workflow Monthly KPI meetings with Fleet Washers, Adventure Techs, Adventure Guides, Adventure Specialists Employee satisfaction surveys & performance reviews Sales commission audits Assist with overflow calls Easily and efficiently handle all customer phone calls Audit phone/online sales & customer service performance on Podium Review the Phone Sales commission sheet and give feedback Follow up with after-hours messages and phone calls Affiliate & Influencer Sales Create retail orders, parts orders & office supply orders Create & follow up with customer orders Implement Shipping and Receiving processes Accounts payable and receivable invoices Manage Online & In-Store Retail Accounts Cash ledger reconciliation and deposits Approve refunds and early damage hold release Resolve Customer Disputes and Incident Cases Damage Fleet Coordination with Shop Director & Polaris Adventures Documenting and record damage invoices Submit Yearly Permit applications and reports: BLM, National Forest, State of Colorado PUC Service Understand fleet, self-guided experiences, private tours, group tours, custom tours Tour guide scheduling and coordination Understand Tour Guide preferences, strengths, weaknesses Forecast bookings and machines needed yearly Manage and understand the list of customer FAQs Audit and implement Customer Journey Automations Plan and prepare for special events & local events New product categories and ideas New customer target markets & development New projects, events & overall improvements Set comprehensive goals for performance and growth Company culture and vision Resolve Customer Disputes and Incident Cases Important qualities/skills to have: Reliable Great communicator Flexible with work hours Safety conscientious Able and willing to drive UTV/ATVS/Dirt Bikes/Snowmobiles/Trucks & Trailers Confident in making decisions Able to work independently and with a team Tech Savvy Organizational Skills Requirements: Drivers License Reliable form of transportation Must be able to lift 25 pounds Previous Management Experience Benefits: Advancement opportunities Discounts on offered brands Equipment use benefits Start date of March 15th, this is a seasonal position that usually lasts until November 15th, although there is room for advancement and year-round positions depending on the individual. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools.
