Job Title: Advanced Technical Services Associate (2nd Shift)Pay Rate: Up $33.57/hr DoELocation: Scottsdale, AZZip Code: 85257Start Date: Right AwayJob Type: ContractKeywords: #ITjobs #AdvancedTechnicalServicesAssociate***Must have an Active DoD Secret Clearance***JOB RESPONSIBILITIES:Responds to customer product inquiries via telephone or in written internet-based email or chat sessionsResolves customer concerns raised during installation, operation, maintenance or product application or compatibility mattersTroubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective actionDocuments customer information and recurring technical issues to support product quality programs and product developmentNormally receives general instructions on routine work, detailed instructions on new projects or assignmentsDeveloping professional expertise, applies company policies and procedures to resolve a variety of issuesREQUIRED QUALIFICATIONS:Must be a US CitizenMust have an active DoD Secret ClearanceAssociate's degree or equivalent is required plus a minimum of 3 years of relevant experienceDemonstrates good judgment in selecting methods and techniques for obtaining solutionsBuilds productive internal/external working relationshipsProficient and able to perform all responsibilities associated with the positionPREFERRED QUALIFICATIONS:Network/ IT systems management experienceExperience with SQL server, Software administration, Microsoft Terminal ServerTroubleshooting in a windows environment.Experience with failure and root cause analysis reporting.Direct customer service and/or direct customer interaction experience is a plusKnowledge of CA Spectrum One Click software suite.Experience with Oracle CRMHBSS knowledgeAnti-Virus knowledgeExperience with network monitoring tools and asset management softwareMicrosoft Windows Active Directory tools a big plus.Background in supporting of DoD or DHS systems is desiredIf you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.comEOE/F/M/D/V#cjobs
