Country Manor Memory Care is looking for an Admissions & Marketing Director to provide quality care and service to our residents living in our memory care community. Country Manor takes the time to get to know your family and your loved one's unique story-their past life accomplishments, present-day challenges, their hopes and dreams for the future.This position is responsible for managing, planning and organizing the resident's admission process within the rules, standards and laws of the Federal, State and County governments, as well as within the guidelines of the community. This position exercises discretion and independent judgment when interacting with referral resources, prospective customers and their families and making a decision related to new move-ins. This position regularly applies sales and marketing principles when interacting with healthcare professionals including, but not limited to members of hospitals, home health agencies, case managers, surrounding nursing homes and physicians in private practice for purposes of generating referrals.This position is an integral role that is the heartbeat of this community. We know that our Team's commitment and relationship with our residents is critical in supporting their quality of life and satisfaction. The ideal candidate thrives in a team-centric environment, excels in innovation and accountability, and has a love for serving seniors.KEY POSITION SPECIFIC ROLES & RESPONSIBILTIESPerforms all functions and work related to the move-in of residents to the community, including Sales & Marketing paperwork, referral source development in adherence to all HDG systems.Responsible for building, tracking and reporting on volume of referrals, Sales & Marketing and occupancy as it relates to meeting or exceeding budgeted occupancy and premium mix goals.Responsible for managing the marketing activities for an assigned coverage area on a daily basis to include meeting with medical, insurance, legal and financial professionals, senior organizations, special interest groups, hospital staff, other community contacts, and potential residents and their families.Develops and execute marketing action plans as required.Works to identify changes in the market and niche programming opportunities.Provides both internal and external educational in-services and other educational opportunities to the community, community, and providers in assigned area.Trains and coordinates appropriate in-house staff to serve as back-up for tours and the move-in process including the completion of all required paper work to facilitate an admission in the absence of Director of Sales and Marketing.Maintains a working knowledge of managed care referral process.Develops and maintains a database of contacts/community resources along with knowledge of industry trends and legislative/regulatory issues.Monitors and evaluates customer satisfaction, share results with management team to develop action plans as needed.Utilize discharge satisfaction survey to send to discharged residents.Assists in the development and ordering of community materials such as brochures, press releases, and any advertising etc.If applicable, collaborates with Sales & Marketing Assistant to manage intake of member and families.Communicates appropriately with providers, attending physicians, other appropriate staff members, and other agencies as needed to ensure excellent provider relations.Demonstrates familiarity with policies of the community and state and federal regulations pertaining to long-term care services.Participates on committee and special projects and other related duties as assigned.Maintains confidentiality of sensitive information.Performs all other duties as assigned.MINIMUM JOB REQUIREMENTSEducation· Completion of an Associates or Bachelor's degree from an accredited college or university with course work in sales, marketing, business administration, social services or related area.Experience· Three years of experience in senior living setting working within a sales and marketing role preferred, but not required.Country Manor Memory Care is committed to the core values of hospitality, stewardship, integrity, respect, and humor. These values, in addition to the significance and impact on the service we provide, determine our priorities, inform our decisions, and represent stability to those we serve.HospitalityCreating a culture that promotes teamwork and collaborationListening attentively and courteouslyHonoring the uniqueness and worth of each individualExtending a warm and welcoming atmosphereEmbracing new ideas, being flexible, and open to changeStewardshipTaking initiative and anticipating the needs of othersContributing our time and talents responsiblyUsing material, energy, and monetary resources as efficiently as possibleBeing predictive in problem solvingIntegrityCreating a daily practice of doing the right thingsBeing accountable for and being engaged in the commitments we have madeBuilding trustworthy relationships with othersTelling the truthStriving for quality and excellence in all we doRespectCherishing and promoting the worth of all human lifeValuing the dignity of all workPromoting participation of team members in decision makingResponding timely in communicationsHumorEmbracing creativity and new ideasLearning and growing from our mistakesEncouraging joy and laughterTaking the work, but not ourselves too seriouslyHaving fun at work!Benefits:New to operating with HDGGenerous/Flexible PTO planMedical/Dental/Vision
