We are seeking a diligent Administrative Support Specialist | The University of North Carolina at Charlotte to join our exceptional team at The University of North Carolina at Charlotte in Charlotte, NC.
Growing your career as a Full Time Administrative Support Specialist | The University of North Carolina at Charlotte is an awesome opportunity to develop beneficial skills.
If you are strong in creativity, teamwork and have the right aptitude for the job, then apply for the position of Administrative Support Specialist | The University of North Carolina at Charlotte at The University of North Carolina at Charlotte today!
Position Number: 012120
Department: Counseling & Health Serv (Adm)
Employment Type: Permanent - Full-time
Months Per Year: 12
Essential Duties and Responsibilities: Serve as an ambassador for the University presenting a warm, welcoming, approachable and supportive environment for all our students, their families, visitors and campus partners. Demonstrate agility and flexibility in a student-focused, inclusive and diverse team culture. Listen effectively, accurately gather and correctly interpret information from students/families to respond to requests related to Student Health Center services, front desk tasks, medical records and referrals requests, immunization compliance, billing and payments. Perform front desk duties: manage appointments, answer multi-line phones, collect payments, complete deposits, data entry, update patient demographics/forms. Will also perform Medical Records/Referrals, Immunization Compliance and Insurance enrollment tasks. Contribute to university health requirements of immunizations by accurately verifying and entering data. Have direct access to, or responsibility for, cash and cash equivalents, credit card information, University property disbursements or receipts, or extensive authority for committing the financial resources of the University. Perform data entry tasks. Direct responsibility for secure handling of sensitive and/or confidential information. Have a basic knowledge of the university health insurance process. Multi-task to manage requests in a timely manner with best practices for de-escalation and call management ensuring first-level resolution by communicating instructions clearly and concisely regarding policies and procedures Participate and present information at Student Event Days including open houses and orientation sessions. Maintain a high level of productivity and accuracy for performance with a positive and professional demeanor and appearance in a high volume, high-performance health center. Minimum Experience / Education: Required Minimum Qualifications:
Graduation from high school and one year of related office experience; or an equivalent combination of education
and experience.
University Preferred Qualifications:
Graduation from high school and demonstrated knowledge, skills, and abilities gained through three years of specialized office experience or an equivalent combination of education and experience. Preferred Education Skills and Experience: One to three years experience working in the Medical Front Desk and with an electronic health record. One to three years of telephone operations in a high-volume inbound environment Skilled customer service, with experience in a high-performance, high-volume medical office or hospital environment. Ability to successfully adhere to a structured schedule during the operating hours of 7:30 to 6:00 pm (8-hour shift assignments) M-F and on occasion weekends as required for Student Events Demonstrated excellent written and verbal communication skills. Medical Terminology Experience. Technical Aptitude. Previous training in HIPAA and FERPA regulations. Familiarity with the higher education environment is a plus, but not required. Contribute to a healthy workplace and team environment with a positive attitude, professional demeanor, time management, and organizational skills. Preferred Bachelor's degree. About The University of North Carolina at Charlotte
UNC Charlotte is North Carolina's urban research institution. Our campus is located in the piedmont of North Carolina, just two hours from the mountains and three hours from the Atlantic Ocean. A large public university with a small college feel, more than 27,200 students consider UNC Charlotte's 1,000-acre campus their home away from home.
Connections working at The University of North Carolina at Charlotte
Benefits of working as a Administrative Support Specialist | The University of North Carolina at Charlotte in Charlotte, NC:? Opportunity to Make a Difference
? Professional Development Opportunities
? Competitive salary
