Administrative Support Coordinator Ii

Position SummaryThe Administrative Support Coordinator II, under the general supervision of the Medical Director, performs a variety of comprehensive administrative and clerical duties in support of student health center operations. They follow standard policies and procedures in performing these high-level tasks. Work assignments may involve other related activities within the scope of this classification and may be focused in one or more areas within Student Health Services. The Administrative Support Coordinator performs work assignments that typically support the full range of clerical and administrative functions within the student health center including support of clinical leadership, coordination of staffing schedules and timekeeping, overseeing various processes essential to administrative operations, appointment scheduling for practitioners, patient reception, and management of highly sensitive patient phone calls.This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on or before June 30, 2025 with the possibility of reappointment. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:15 a.m. to 5:15 p.m., but may vary based on operational needs.The individual hired into this role will work on campus at SDSU in San Diego.Department SummaryStudent Health Services offers primary medical care and health promotion to students of San Diego State University through a wide range of programs and services. Care is provided by board certified physicians, certified nurse practitioners and other medical staff including nurses, clinical laboratory scientists, x-ray technologists, medical assistants, and pharmacists. In addition to the basic medical care, Student Health Services offers health education, orthopedics, osteopathic manipulative treatment and psychiatry.The mission of SDSU Student Health Services is to provide high-quality, convenient, student- focused medical care in a safe and welcoming environment, actively partnering with our student- patients to help them achieve and maintain healthy lives in support of their personal and academic success.Division of Student Affairs and Campus DiversityThe Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through:Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world;Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds;Enhancing the career and educational pathways of a diverse student body, the faculty and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences;Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; andCultivating relationships with the local community that advance the well-being of diverse individuals and communities.Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically:"The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community's diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society."For more information regarding Student Health Services, click here .Education and ExperienceEntry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.Key QualificationsExperience with clinical staff schedulingExperience providing front desk reception in an ambulatory healthcare settingExperience working within a healthcare setting adhering to HIPAA requirementsGeneral knowledge of daily clinic operations and strong organizational skills, ranging from patient scheduling and reception to processing of paperwork.Computer skills in practice management and electronic health records.Comprehension of medical terminology at a level sufficient for accurate transcription of involved information; ability to use medical dictionaries and reference texts as needed.Ability to maintain patient and staff confidentiality.Ability to be sensitive to and communicate effectively with a diverse patient populationCompensation and BenefitsStarting salary upon appointment is not expected to exceed $3,865 per month.Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here .CSU Classification Salary Range: $3,865 - $6,336 per month. Diversity and Community at SDSUAt SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here .Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.Supplemental InformationInitial review of the required application materials, including cover letters and resumes, will begin on April 4, 2024. To receive full consideration, apply by April 5, 2024. The position will remain open until filled.The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.SDSU is a smoke-free campus. For more information, please click here .SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Rachael Stalmann at ******.