Job SummaryThis position utilizes the electronic health record system for client scheduling, serves as the frontline contact for clients, interacts with Health Services scheduling for shared clients, and provides information for management decisions regarding office procedures, staffing, supply and equipment needs, and establishing priorities for work flow.This position will also provide administrative support for the Director of Counseling Services and department professional staff by composing memos and other correspondence, scheduling meetings for staff, collecting data for Quality Improvement studies, and supporting the administrative needs of the department. The incumbent will maintain files and, facilitate requests for release of client information, and update procedure and resource manuals.Department SummaryCampus Health & Wellbeing - Counseling Services is a department within Student Affairs that provides a variety of culturally competent services to help enrolled students understand themselves, enjoy satisfying relationships, achieve academic success, and make effective life choices. Counseling Services promotes the development of holistic student emotional health and serves the campus through advocacy and the provision of confidential, accessible services.Key QualificationsThorough knowledge of office methods, procedures, and practices.Demonstrated a positive, friendly, and professional customer service approach at all times on the telephone and in person.Ability to remain professional and respond appropriately in crisis situations.Ability to use tact and diplomacy to effectively handle a broad range of high-level and sensitive interpersonal situations, and to respond appropriately to conflicts and problems.Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough, and, at times, creative solutions.Education and ExperienceHigh school diploma or its equivalent. Three years of general office support experience. Education may be substituted for up to two years of the required experience on a year-for-year basis.Salary:Anticipated Hiring Range:$36,718 - $44,138 per yearThis position is paid under the 11/12 pay plan, where the salary for 11 months is distributed over 12 months. The salary will be received every month. The incumbent will have July off every year (with pay, benefits, and vacation/sick leave accrual continuing through months off).Classification Range:$40,056 - $58,956 per yearCal PolyKnown for its Learn by Doing pedagogy, Cal Poly is the flagship of the world-renowned California State University system. Annually recognized as one of the top public universities in the nation, Cal Poly continues to offer an academic curriculum based on learned experience gained through real-world practice. Located in San Luis Obispo, Cal Poly is nestled comfortably among the coastal foothills, minutes from the Pacific Ocean and equidistant to the Bay Area and Los Angeles.Cal Poly offers a best-in-class benefits program, including health, dental, and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information.Diversity StatementAt Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. California Poly is an affirmative action/equal opportunity employer.
