Administrative Program Specialist

Administrative Program Specialist (PS2) - DOH7866 Location Tumwater, WA : Description Are you a skilled communicator with a passion for maintaining professional business standards? Are you committed to fostering a culture of belonging and inclusion? If so, we invite you to apply for the position of Administrative Program Specialist. Position: Full-time, permanent, Administrative Program Specialist (Program Specialist 2). Division: Health Systems Quality Assurance Location: Tumwater, WA (flexible/hybrid) Make a difference. As an Administrative Program Specialist (PS2) , you will play a pivotal role in ensuring that written content from our division aligns with professional business standards and accurately represents the Assistant Secretary and Policy Director. Key Responsibilities include, but are not limited to : Acting on behalf of division leadership to research and address escalated public complaints. Collecting and analyzing data to craft unique response correspondence. Maintaining records of interactions as part of the executive correspondence process. Conducting research, synthesizing information, and summarizing various internal communications. Serving as the SharePoint administrator division pages, ensuring compliance with agency standards. Coordinating with content managers, managing site security, and leading office SharePoint teams. Lead, coordinate, and facilitate division-wide business policy and procedures, including acting as the chair of the division policy committee. Develop and maintain a policy review and tracking system. Our Ideal Candidate. Has a driving passion for the work, brings humility to their job and interactions, and understands how their actions affect others. They see the needs and objectives of others and take them into account while achieving their objectives, and they adapt their approach and expectations accordingly. They demonstrate resilience and outward behaviors even when confronted with others who are not open or collaborative. Essential Requirements & Qualifications Note: Experience defined below may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile. Option 1 : Five (5) or more years of experience performing research and crafting original professional written content in unique or unanticipated situations (i.e. constituent correspondence, reports, press releases, presentations, marketing materials, technical manuals, or comparable business communications). Option 2 : A bachelor's degree or higher in English, journalism, communication studies, public relations, business administration or a comparable field of study AND one (1) or more years of experience crafting original professional written content in the form of executive correspondence, reports, press releases, presentations, marketing materials, technical manuals or comparable business communications. AND (for BOTH of the above options) experience in the following: Intermediate skill in SharePoint administration: Setting permissions and managing site access Creating and customizing SharePoint pages Use workflows and automation for basic processes. Document management. experience in the key aspects of document management (creation, version control, document storage/retrieval, and access control). Core Competencies Achievement Orientation: Delivers value by leveraging technical expertise and diverse perspectives in goal setting for equitable outcomes, maintaining schedules, producing quality work, and fostering team clarity and trust for continuous innovation and group success. Analysis & Problem Solving: Employs data analysis and collaborative problem-solving, incorporating cultural insights and stakeholder feedback, to innovate and refine processes, ensuring effective, adaptable solutions that advance equity for all, particularly marginalized communities. Communication: Communicates effectively across various mediums, tailoring messages to audience needs, practicing cultural humility, encouraging diverse perspectives, and ensuring information is comprehensively distributed. Cultural Competency: Promotes an inclusive, equitable workplace and public health framework by advocating for health equity, practicing cultural awareness, and employing an outward mindset to ensure policies and actions accommodate diverse needs and foster a sense of community belonging. Customer Service Orientation: Exhibits a steadfast dedication to delivering culturally sensitive services in Washington, actively engaging with and understanding the diverse needs of customers, especially underserved communities, to inform decisions and foster innovative, forward-looking solutions. Interpersonal Skills: Demonstrates adaptability and effectiveness in diverse situations by maintaining transparency and accountability, embracing feedback, fostering relationships, crediting others, and resolving conflicts with cultural awareness and diplomacy. Organizational Relationships: Builds and maintains effective collaborations with internal and community partners, enhancing agency performance and ensuring alignment with customer and community needs. Develops innovative strategies for inclusive partnerships, overcoming barriers to service delivery, especially for underserved populations, and ensures equitable resource distribution. Professional & Technical Competence: Applies professional expertise and technology to meet job demands, fosters critical thinking and innovation, and uses data-driven approaches for continuous improvement and tangible outcomes. Join a great team and lead us into the future The Health System Quality Assurance division help prevent injuries, develop health systems, and improve patient safety by working closely with communities and local health partners. Our over 500 employees regulate and support more than 463,000 health professionals in 85 health professions and 11,000 health groups and programs. Learn more about what we do on our external site . Work Location & Flexibility The duty station for this position is in Tumwater, WA. Telework (mobile work) is currently expected. When approved, the employee is expected to report to the duty station for work activities. Partial telecommuting may be an option subject to supervisory approval. We anticipate the incumbent will need to travel infrequently to attend training or participate in business meetings. Work that matters Public health promotes and protects the health of all people in the state of Washington, in the communities where they live, learn, work, and play. We understand that our efforts to achieve more equitable health outcomes for the communities we serve begin with our ability to operationalize and institutionalize equity throughout our internal policies, systems, and practices. About DOH Join the Washington State Department of Health (DOH) and be part of a dynamic team dedicated to safeguarding public health. As a frontline defender of our communities, DOH collaborates with partners around the clock to impact the lives of every Washingtonian and visitor. We're not just an organization; we're a catalyst for change, guided by our core values of Equity, Innovation, and Engagement. Our Transformational Plan for the future of Washington's health is in motion, and we invite you to make a meaningful impact on the well-being of the state by joining us in this exciting journey. Your work at DOH truly matters. Why DOH We are dedicated to your work-life harmony and offer one of the most competitive benefits packages in the nation, designed to support your lifestyle. To learn more about "Why DOH", visit W . How to Apply Intrigued? Click "Apply" to submit your detailed application profile along with the following: Remember to showcase your relevant education and experience in your application Application packets must include the following: A cover letter (without personal pictures) describing how you meet the qualifications and why you are interested in this position. A current resume (without personal pictures) . Three (3) or more professional references , to be listed in your profile under the references section , which includes at least one supervisor, peer, and (if you have supervised staff) someone you have supervised or led. Attachments: DO NOT attach or include certifications/certificates of completion, transcripts, letters of recommendation, private information (social security number, year of birth etc.), or documents that include photos with your application. Please REMOVE all photos (including headshots) from your documents prior to submitting. Veterans : Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year. Union Representation This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative. Equity, Diversity, and Inclusion We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve. DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran's status, military status, genetic information, sexual orientation, gender expression, or gender identity. Questions and Accommodations: If you have questions about this position, please contact Danielle Dahm at, . For persons with disabilities, this document is available in other formats, please call (TDD/TTY 711) or email d . Technical Support: Can't log in, password or email issues, error messages? NEOGOV provides technical support at . Conditions of Employment/Working Conditions With or without an accommodation, I am willing and able to: A flexible schedule is available working within the core business hours of Monday - Friday, from 6 a.m. to 6 p.m., with supervisor approval. Must be willing to occasionally adjust work-schedule to meet business needs, which may include evenings and weekends. Occasionally travel to trainings and/or meetings. Legally operate a state- or privately-owned vehicle OR provide alternative transportation while on state business. Participate in emergency response exercises and emergency events/high-priority assignments, as assigned. SUBSCRIBE to DOH Job Alerts Supplemental Information This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) advertised in this recruitment are filled, this recruitment may only be used to fill additional open positions for the next sixty (60) days. Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration. Education and experience selected, listed and/or detailed in the Supplemental Questions must be verifiable on the detailed applicant profile submitted.