Responsibilities:
Efficiently input and process data related to account collections, utilizing both text and numeric data entry methods across various Information Technology (IT) systems.
Utilize client IT systems and the U.S. Department of Treasury ARTIVA System to meticulously review debt collection cases, ensuring accurate processing of inspection penalties within specified deadlines.
Demonstrate strong grammar and exceptional customer service skills in drafting and mailing customer correspondence, including formal notifications regarding delinquent accounts, establishing payment plans, and addressing customer concerns promptly.
Aid in the preparation of various reports such as cases paid in full, uncollected debts, and debt close-out reports using client and U.S. Treasury ARTIVA systems.
Process payments, enter and update debt records using client IT systems and the U.S. Treasury ARTIVA System.
Handle refunds processing efficiently.
Monitor the call center number and email inbox, promptly responding to inquiries and voice messages.
Reconcile penalty payments received via mail to the U.S. Bank lockbox with corresponding documentation of data.
Required Skills and Qualifications:
Minimum of three (3) years' experience in similar roles within a comparable environment, or a Bachelor's degree with at least one year of relevant experience.
Ability to collaborate effectively with senior executives.
Proficiency in Microsoft Office Suite.
Competence in operating office equipment including scanners, copiers, monitors, and teleconferencing equipment.
Excellent verbal, written, and interpersonal communication skills.
Strong analytical, problem-solving, and decision-making abilities.
Capacity to thrive in a team-oriented, fast-paced environment.
Strong organizational and project management skills.
Demonstrated professionalism in client support, exhibiting good judgment, discretion, tact, and diplomacy.
Self-motivated with the ability to manage responsibilities with minimal supervision.
Uphold high standards of business ethics, including safeguarding proprietary and confidential information.
Experience in interacting with diverse internal staff, external clients, and vendors.
Benefits:
Medical Plan options
Prescription benefit plan
Dental and Vision coverage
Employee Assistance Program
Short-term / Long-term disability
Supplemental group life and AD&D options
Yearly Bonuses
Generous Paid Time Off / Paid Holidays
Career/Professional Development Program
Spot Bonus Program
Diversity & Inclusion:
We celebrate diversity and are committed to providing Equal Employment Opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetics, disability, or protected veteran status. In addition to federal law requirements, We complie with applicable state and local laws governing non-discrimination in employment in all locations where the company operates.
Disclaimer:
This job description outlines essential job functions but is not exhaustive in detailing all activities, duties, and responsibilities required of the job incumbent. Management reserves the right to assign or reassign duties and responsibilities at any time. Employment is at-will, meaning that either the employee or the company can terminate the employment relationship at any time, with or without cause or notice.
Employment Type: Part-Time
Salary: $ 20.00 48.00 Per Hour
