Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family dental and vision plans for employers etc.
Title: Administrative Coordinator Work Location: Detroit MI 48243 Duration: 6 Months Job Type: Contract Work Type: Remote Dept: Automated Group Reporting ENGAGEMENT DESCRIPTION: Provide customer service support (Membership and Billing webbased tools) to external Agents and Groups customers received from the help desk phone line.
Additionally conduct special assignments as requested and analyze membership reports resolving external customer membership issues.
Top 3 Required Skills/Experience Two years of customer service experience required; help desk experience preferred
Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines and have effective verbal written communication and interpersonal skills required.
Effective analytical (attention to detail) and problemsolving skills to identify evaluate and recommend application/system solutions required.
Required Skills/Experience The rest of the required skills/experience. Include: Selfstarter ability to work independently or in a team environment and consistently produce high quality results required.
Ability to make decisions within scope of responsibility where operational guidelines/procedures are nonexistent required.
Proficient with PC applications and systems (e.g. Outlook Word Excel Teams etc.) required.
Preferred Skills/Experience Optional but preferred skills/experience. Include: Working knowledge of the Client selfservicing applications and operating systems considered a plus (eMVP eBilling Secured Services Members Edge CRM).
Minimum of 13 years of healthcare (membership & billing specific) experience preferred.
Education/Certifications Include: High School Graduate or GED equivalent required. Two years college preferred.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
