Position Summary The Undergraduate Program in the Luskin School of Public Affairs seeks a dynamic and engaged individual to join the team as an Administrative Coordinator and Advisor (Student Services Advisor 2). Under the direction of the Director of Administration and Experiential Learning and guidance of the Director of Student Services, the incumbent will be key in implementing programs, projects and policies that support an interdisciplinary major with an applied internship in the private and public sectors.This position will support staff and program faculty as needed and contribute to the short and long-term planning involved in developing and growing the new undergraduate program. The Student Services Advisor will work as a member of the student services team and is expected to manage the front office and instructional support and to serve as a counselor to undergraduate students in the Luskin School on programs, general education, policies and procedures. As the initial department contact, the Student Services Advisor will assess student needs and direct to the appropriate support or personnel as needed. The Student Services Advisor is expected to respond to a high volume of in-person, email and telephone inquiries about the School's programs and policies. The Student Services Advisor will also help to develop and maintain the student services databases and assist in the development of new manuals and forms. The incumbent will expand the virtual presence of the department with the Luskin and undergraduate community by increasing website, newsletter, workshop, and social media engagement and awareness. In addition, the Student Services Advisor contributes to the planning and execution of meetings, workshops, seminars, and major events related to student support services, and supervise student workers. The Student Services Advisor is expected to contribute to other projects as they arise; work on ongoing emergency planning and maintain emergency supplies and preparedness.
Salary & Compensation
*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications Working knowledge of University administrative systems, policies and procedures to support business operations. (Preferred) Demonstrated interpersonal skills to develop professional, cooperative working relationships with co-workers, University administrators, faculty, staff, students, families, community partners, and general public while professionally representing the Undergraduate Program in Luskin Public Affairs. (Required) Demonstrated skill working with diverse student populations and employing cultural humility when counseling and working with persons of various cultural, social, economic, and educational backgrounds. (Required) Demonstrated knowledge of UCLA undergraduate curriculum, programs, policies, and requirements, including reading and interpreting transcripts. Working knowledge of University rules and regulations governing student organizations and activities. (Preferred) Knowledge of UCLA policies and procedures regarding Undergraduate Admissions, Registrar's Office, Career Center, Academic Resources Coordination, Center for Accessible Education, Counseling and Psychological Services, Center for the Advancement of Teaching, Dean of Students, Undergraduate Council. (Preferred) Ability to show empathy and a sincere concern for student problems. Skill in listening perceptively and conveying awareness. (Required) Demonstrated skill in working independently, with minimal supervision to support department goals while also interacting as a member of the School Administrative team. (Required) Demonstrated skill in interacting with various constituencies while remaining pleasant and helpful despite a busy workload and interruptions. (Required) Demonstrated ability to perform work covering the full spectrum of duties in a professional and welcoming manner; to prioritize assignments; and to respond quickly and accurately to sudden deadlines. (Required) Ability to identify problems and anticipate issues and to resolve them immediately while following University policy. Ability to analyze information and to create new systems, alternatives and opportunities. (Required) Ability to work in an environment of constant interruptions and remain friendly and helpful. Demonstrated skill in performing detailed work with a high degree of accuracy (Required) Strong oral communication and public speaking skills with various audiences (e.g., faculty, staff, students, and community partners.). Demonstrated skill in writing grammatically correct, routine business correspondence, procedures, proposals, and reports. (Required) Education, Licenses, Certifications & Personal Affiliations Bachelor's Degree in related area and / or equivalent experience / training (Required) Special Conditions for Employment Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation. Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired. COVID and Flu Vaccinations: The position is subject to providing evidence of inoculation. Schedule
8:00 a.m. to 5:00 p.m.
Union/Policy Covered
99-Policy Covered
Complete Position Description About University of California Los Angeles
Why work at UCLA? Benefits:UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status.
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