Job summary
The Administrative Analyst plays a crucial role in ensuring smooth operations within the Office of Health Services. As the first point of contact for the clinic, the Administrative Analyst is responsible for maintaining a professional and customer-friendly environment, greeting patients, assisting them with check-in, completing required forms, and answering questions.Additional responsibilities include answering a multi-line telephone, scheduling appointments using the electronic health record (EHR) system called Medicat, verifying insurance benefits, and submitting insurance claims to the third-party insurance billing provider.Understanding HIPAA regulations and patient confidentiality is essential to this position. This position is governed by state and federal laws and agency/institutional policy.
Job seniority: entry level
Responsibilities
• Represent Health Services both in person and on the phone in a professional manner.• Provide polite, prompt, and helpful assistance to students, employees, and visitors.• Answer a multi-line telephone, take detailed messages, and respond to inquiries regarding clinic services, appointments, and medical record releases.• Manage clinic appointment schedules and details of providers' availability daily, understand appointment booking procedures, and allow adequate time for each appointment type.• Maintain strict confidentiality of patient information both verbally and in writing per state and federal HIPAA regulations.• Update and maintain confidential patient records in the EHR system.• Follow office protocols to secure the reception area.• Verify health insurance benefits.• Submit claims to the third-party insurance billing provider.• Train hourly, non-clinical staff to assist with front desk duties.
Requirements
• The formal education equivalent of a high school diploma, plus at least one (1) year of experience in an administrative type position in a health care or business office setting.• Three (3) years of experience in a specialized or related field applicable to work performed.• Associate's Degree preferred.• Prior experience with an electronic health record system, UA Little Rock software applications such as Banner and BOSS, and verifying insurance benefits.
Key Skills Needed
• Knowledge of applicable state and federal HIPAA laws and regulations.• Experience with UA Little Rock software applications such as Banner and BOSS and posting charges.• Exceptional customer service and interpersonal communication skills.• Excellent time-management skills.• Knowledge of computers and software applications.• Excellent data entry skills with a strong track record of accuracy and efficiency.• Knowledge of filing and recordkeeping procedures.• Knowledge of basic accounting principles.
