Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website
Job Description
Position Purpose: Provides courteous and efficient customer service and answers more complex or difficult customer inquiries. Provides a variety of administrative support to the assigned group. Responsible for receipting and collecting Utility Billing funds and recording payments, routine utility work order processing and complaint tracking.
Qualifications
Education/Experience/Background: High school diploma or GED plus additional specialized courses or Associates Degree in related field. Related Accounting Experience and/or degree. At least three years internal or directly related experience with knowledge of departmental function, policies, procedures, terminology and interrelationships. Knowledge/Skills/Abilities: Demonstrates thorough knowledge of Customer service and Billing systems. Demonstrated ability to independently compose effective written internal or customer communications. Good telephone etiquette. Accurate typing speed of 50 words per minute. Demonstrates PC skills with MS Word and Excel and has ability to develop spreadsheets and modify formats in order to complete assignments. Must demonstrate ability to pay close attention to details, and present good planning, organization, and time management skills. Must demonstrate effective oral and written communication skills with good vocabulary, good grammar and the ability to independently compose routine written communications. Good telephone etiquette. Must be able to handle diverse task simultaneously and work effectively with interruptions and meet or exceed production and quality goals. Ability to handle confidential or sensitive information or issues. Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily. Responsible for maintaining all records of utilities, billing. Accepting new permit applications and new customer accounts. Generate, track, and maintain Work Orders, cut-off notices, issuing work orders for utilities staff, etc. Collecting and depositing revenues in the proper bank account. Additional Information
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
