Account Support Specialist - Remote Work

Job Description:

As an Account Support Specialist at Airbnb, you will be responsible for providing exceptional support to our hosts and guests in the dynamic and fast-paced environment of the hospitality industry. This is a remote work position based in Jacksonville, Florida, US. We are looking for someone with at least 3 years of experience in customer service or account management.

Responsibilities:1. Build and maintain relationships with hosts and guests through various communication channels such as phone, email, and chat.2. Proactively identify and resolve any issues that may arise during the booking process or stay.3. Provide guidance and support to hosts on how to optimize their listings and improve guest experiences.4. Assist with account setup, verification, and troubleshooting.5. Collaborate cross-functionally with internal teams to ensure a seamless experience for everyone involved.6. Monitor and analyze data to identify trends and opportunities for improvement.7. Take ownership of special projects and initiatives as assigned.

Requirements:1. Experience in customer service, account management, or a related field.2. Strong communication skills, both written and verbal.3. Ability to work independently and manage time effectively in a remote work environment.4. Passion for delivering exceptional customer service and building relationships.5. Creative problem-solving skills and a proactive mindset.6. Ability to adapt quickly to changing priorities and environments.7. Proficiency in Microsoft Office and Google Suite.

Personality Traits:1. Independent2. Passionate

Soft Skills:1. Presentation2. Creativity

Benefits:1. Visa sponsorship2. Joining Bonus3. Gym membership

Working Environment:At Airbnb, we promote equality and fairness for all employees. We believe in creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to Apply:March 30, 2024

Equal Opportunity Statement:Airbnb is an equal opportunity employer and is committed to building a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.