Account Support Specialist

Job Description:

GitLab, a leading software development company, is seeking a dedicated and adaptable Account Support Specialist to join our team in Indianapolis, Indiana. This part-time position is suitable for candidates at the Associate level with a minimum of 3 years of experience in customer support or account management.

Responsibilities:1. Provide exceptional support to customers, including resolving account issues, answering inquiries, and assisting with technical troubleshooting.2. Collaborate with cross-functional teams to ensure a seamless customer experience.3. Assist with onboarding new customers and providing product training as needed.4. Manage customer accounts and maintain accurate records of interactions and transactions.5. Identify opportunities for improvement in processes and customer service delivery.

Requirements:1. Bachelor's degree in Business Administration or related field preferred.2. Proven experience in customer support, account management, or a related field.3. Strong communication and interpersonal skills.4. Creativity and adaptability to solve complex problems.5. Ability to work independently and as part of a team.6. Proficiency in CRM software and Microsoft Office Suite.

Benefits:- Vision insurance- Visa sponsorship for eligible candidates- Paid overtime opportunities

Working Environment:At GitLab, we prioritize quality in all aspects of work, products, and services. We value dedication, innovation, and collaboration to deliver exceptional customer experiences.

Deadline to apply: June 1, 2024

Equal Opportunity Statement:GitLab is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.