Account Support Officer - Remote Work

Job Description:

Massachusetts Mutual Life Insurance Company is seeking a motivated and hardworking Account Support Officer to join our team in a remote work capacity based in Phoenix, Arizona. As an Associate level position, we are looking for individuals with at least 2 years of experience in a similar role.

Responsibilities:1. Provide excellent customer service and support to clients through various communication channels.2. Assist in managing client accounts, including processing transactions and resolving account inquiries.3. Collaborate with team members to ensure timely and accurate completion of tasks.4. Utilize problem-solving and decision-making skills to address client needs and concerns.5. Maintain up-to-date knowledge of insurance products and services offered by the company.6. Generate reports and analyze data to support account management activities.7. Work closely with sales representatives to support their client relationships and sales goals.

Requirements:1. Bachelor's degree in Business Administration or related field preferred.2. 2+ years of experience in a customer service or account support role.3. Strong communication skills, both written and verbal.4. Ability to work independently and as part of a team.5. Proficiency in Microsoft Office Suite and CRM software.6. Excellent problem-solving and decision-making abilities.7. Hardworking and motivated attitude towards achieving goals.8. Knowledge of insurance products and industry regulations is a plus.

Benefits:1. Life insurance2. Disability insurance3. Employee discounts

Working Environment:At Massachusetts Mutual Life Insurance Company, we foster a culture of collaboration and innovation that transcends borders. As a global company, we value diversity, inclusion, and teamwork in everything we do.

Deadline to Apply: May 22, 2024

Equal Opportunity Statement:Massachusetts Mutual Life Insurance Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.