Job Description:
We are seeking a dedicated and reliable Account Support Manager to join our team at Southern. This is a part-time position that allows for remote work from home in Seattle, Washington, US. As an Associate Level position, we are looking for candidates with a minimum of 5 years of experience in a similar role.
Responsibilities:- Provide outstanding customer service and support to our clients- Manage and maintain client accounts, ensuring accuracy and timely delivery of services- Collaborate with internal teams to address client needs and resolve any issues that arise- Monitor account activity and provide regular updates to clients- Develop and maintain strong relationships with clients to ensure their satisfaction and retention- Identify opportunities for upselling and cross-selling additional products or services- Assist with the onboarding of new clients and provide training as needed- Analyze data and prepare reports to track account performance and identify areas for improvement- Stay up-to-date on industry trends and best practices to provide clients with the most relevant solutions
Requirements:- Bachelor's degree in business, marketing, or a related field- Proven experience in account management or customer support- Strong communication and interpersonal skills- Ability to work independently and as part of a team- Excellent organizational and time management skills- Adaptability to change and willingness to learn new skills- Cooperative attitude and team player mentality
Personality Traits:- Dedicated: Demonstrates commitment and passion for their work- Reliable: Consistently performs at a high level and meets deadlines
Soft Skills:- Adaptability: Can adjust to changing circumstances and priorities- Cooperation: Works well with others and promotes a positive team environment
Benefits:- Vision insurance- Gym membership- Travel opportunities
Working Environment:At Southern, we prioritize quality in all aspects of our work, products, and services. We are committed to delivering the best experience possible to our clients and strive for excellence in everything we do.
Equal Opportunity Statement:Southern is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
