Full job description SCOPE OF ROLE:
Strategic Account Specialist role is aligned under Customer Care and is designed to provide proactive relationship management in alignment with Differentiated Services & Overserve modeling. As a Strategic Account Specialist you will be assigned a group of A1 tier clients with focus of providing proactive relationship management throughout the customer fulfillment journey. As a Strategic Account Specialist you will foster strong relationships with Sales, Planning, Operations, Pricing, Customer Care, Engineering and a variety of other groups within Regal Rexnord. The ability to influence without having direct responsibility is a critical characteristic for success in this role along with a dynamic sense of VOC (Voice of Client) & VOB (Voice of Business) that drives situational awareness between the two, both internally to Regal Rexnord and externally to the client.
MAJOR RESPONSIBILITES:
Fulfillment Request Management
Proactively follow and manage client requests through the full fulfillment cycle
Proactively engage client by providing meaningful status updates relative to cycle fulfillment
Engage internal business partners, as necessary, to drive fulfillment awareness relative to cycle fulfillment milestones
Initiate awareness and facilitate escalation matrix deliverables in accordance with missed milestones
Data & Reporting
Develop and maintain account health dashboard derived from meaningful data elements that speak to an "Effortless Customer Journey"
Report overall client health to Customer Care Management and Sales on a monthly cadence
Schedule MBR's (Monthly Business Reviews), with client and Sales, to report on data & dashboard while driving a relationship building environment
Work with Sales and Product teams to help grow Regal Rexnord's product portfolio consistent with identified needs of the client
Growing Company & Product Value
Deliver timely solutions to customers issues by proposing product and service changes or creating procedures for resolution
Identify specific market trends and level of customer knowledge to strengthen partnerships and achieve long-term customer loyalty
Embraces industry practices and utilize appropriate business tools to drive results
Metric Deliverables (KPI's & SLA's) within assigned client base
CES (Customer Effort Survey) enhancement
Client Scorecard Improvement
Revenue growth or protection aligned with customer classification type
Collaborates with Sales, Planning, Operations, Pricing, Customer Care, Engineering etc.
Follows SAS SOP's that drives a consistency approach to the SAS program
Drive end of month/quarter revenue goals
Establishes fulfillment prioritization commiserate with Quad 1 products
Provides Customer Service management feedback on program needs, training and development
Drives change within the program by establishing or contributing to #CI and Kaizen events where applicable
Attends Sales quarterly meetings
MINIMUM QUALIFICATIONS:
Bachelor's degree and at least 5 years of business-related experience required
Degree in Industrial Technologies, Mechanical Engineering, Industrial Distribution or other technical-based degree preferred
Previous Customer Service or Sales experience in a manufacturing or technical industry is beneficial
Solid communication and soft skills are required
Strong technical and mechanical aptitude with ability to work in a team environment required
Above average interpersonal and influence capabilities with a focus on time management required
Proficiency software skills, Windows operating systems, Microsoft applications/spreadsheets, customer relationship management and various data reporting tools necessary
Experience in manufacturing, terminology and continuous improvement helpful, knowledge about Regal Rexnord products a plus
Experience with Oracle &/or SAP (or other ERP systems) preferred
Understanding of CRM system, preferably Salesforce, preferred
Experience navigating and utilizing corporate websites & eCommerce platforms required
Exhibits a passion to win and relentless pursuit of success a must
Team oriented with the ability to influence & organize others
Consistently demonstrated patience and approachability with client and other team members
Demonstrates ability to work & motivate in a highly dynamic team and fast-paced environment with continuous challenges
Consistently demonstrates situational adaptability and resourcefulness leadership
Leads by example in demonstrating Regal Rexnord core values.
Superior and consistent communication/interpersonal & organizational skills
Benefits
Medical, Dental, Vision and Prescription Drug Coverage
Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
Paid Time Off and Holidays
401k Retirement Plan with Matching Employer Contributions
Life and Accidental Death & Dismemberment (AD&D) Insurance
Paid Leaves
Tuition Assistance
About Regal Rexnord
Regal Rexnord's 30,000 associates around the world help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controllers, drives, precision motors, and actuators, controls motion in applications ranging from factory automation to precision tools used in surgical applications.
The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord is headquartered in Milwaukee, Wisconsin and has manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.
Equal Employment Opportunity Statement
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email
. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail
. Equal Employment Opportunity Posters
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.
