Account Representative

Job summary
Account Representative role in screen printing and embroideryResponsible for providing outstanding customer serviceOpportunity to work in a fun, high performing, and caring team environment
Job seniority: mid-to-senior level
Responsibilities
• Communicating company values and updating clients• Achieving monthly or quarterly targets• Maintaining communication channels with clients• Accessing company CRM systems and creating reports• Onboarding new clients• Acting as the point of contact for client issues
Requirements
• Ability to work independently and as part of a team• Organizational and time management skills• Interpersonal, oral, and written communication skills• Experience in writing and delivering communications• Strong attention to detail• Ability to build relationships with clients• Analytical and problem-solving skills• 3+ years in screen printing and/or embroidery business required
Key Skills Needed
• Ability to work independently and as part of a team• Excellent organizational and time management skills• Excellent interpersonal, oral, and written communication skills• Experience writing and delivering communications• Strong attention to detail• Ability to build long-lasting and meaningful relationships with clients• Strong analytical and problem-solving skills• 3+ years in the screen printing and/or embroidery business required
Benefits
• Competitive pay and benefits package• Paid time off, health insurance, dental insurance, vision insurance• 401k matching, referral program, and profit sharing• Employee-ownership