The Account Manager's position is an important function of the operations of the company. This position is to ensure customer relationships are continually developing and sales goals are met. The Account Manager helps the customer to see the and working to enhance the overall appearance and appeal of the property. The Account Manager serves as a trouble shooter, identifying problems and providing solutions that meet customer expectations and overseeing service recovery when necessary.ESSENTIAL FUNCTIONSThe examples of functions listed in this job description are representative, but not necessarily exhaustive, of any one position in this job classification. Management may assign other functions not listed herein at its sole discretion.Position responsibilities include, but are not limited to, the following:Responsibilities:CustomersLiaison to customer Ensure expectations for quality and service are heard and that service actions are taken that meet and exceed customer expectationsProvides excellent service (e.g., accurate, complete, and timely) to clients, work-site partners, and company staff in a courteous and efficient mannerQuality control for all maintenance, irrigation, extra and pest control work performed at assigned accountsExhibit our Core Values to our Customers and communicate the company goals, policies, and procedures concerning landscape maintenance to the workforceAttend monthly board meetings as neededSalesExplain to customers the possibilities for their propertyCreate the want for enhancementsCreate the want for tree workSet customers up with inclusive contracts to lock in ratesCommunicationCommunicate customer expectations to Production ManagerEnsure Production Manager's understanding of customer specificationsReview new hire applications, interview, hireScheduleCoordinate seeding and fertilizing schedule with Operations ManagerExplain and discuss schedule with community managersMiscellaneousDrive properties and provide quality controlAttend weekly managers meetingAttend HOA Meetings as neededPreferred Certifications:ALCA SLMRequirements:Prior landscape management experience: 3+ yearsFriendly and outgoing personalityExcellent computer skills, with the ability to learn and adapt to new technology General business experienceMaster organizer and attention to detailDetail oriented with customer focus attitudeEffective verbal and written communication skillsBasic math skills and be able to perform simple calculationsCompetencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.Customer service - the individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments.Planning/organizing - the individual prioritizes and plans work activities and uses time efficiently.Quality control - the individual demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.Quantity - meets productivity standards and completes work in a timely manner.Adaptability - the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.Safety and security - the individual observes safety and security procedures and uses equipment and materials properly.Special Notes:Punctuality, Attendance, and Appearance: Shows up to work each day on time; completes all tasks within time expectations; Adheres to company dress code policy; wears clean clothes to work each day; follows inclement weather policy and attendance policy and procedures. Customer Service: Consistently exceeds customer expectations by working efficiently and ensuring that all job quality standards are met; maintains a pleasant, positive, and professional disposition to all customers; is friendly at all times. Interpersonal Skills: Treats others with respect, collaboration, and support in such a way that work relationships are improved and morale is increased; communicates well with others.Salary Range: DOECompany cell phone: A company cell phone is provided, for business use only.Company Vehicle: A take home company vehicle will be provided for company use only.Benefits: ProQual Landscaping provides benefits for all employeesThis employer participates in E-Verify and drug testing.ProQual is a drug free and Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.Job Type: Full-time
