OVERVIEW
The Core Account Manager (AM) drives IEWC's inside sales efforts by being the day-to-day contact for customer interaction; including quoting, questions, etc. and providing front line world class personal customer experience. The AM develops business plans and growth strategies designed to significantly grow Gross Profit $ for a defined list of accounts and maximize sales of wire, cable and WMP products while leveraging IEWC's value proposition in desired products and markets. The AM must be able to use his/her skills and leverage IEWC's assets, including the appropriate Business Development Manager, to sell wire, cable and associated wire management products to customers. KEY RESPONSIBILITIES
Sales Planning (Identification, Qualification & Preparation) Develop an annual account sales plan in partnership with the Business Development Manager (BDM), and/or VP of Sales, consistent with the goals and objectives of the Company, to be reviewed and updated quarterly. Develop and implement business plans and sales strategies for targeted accounts to achieve growth goals. Build sales pipeline in line with sales targets through utilization of the IEWC sales process and manage these opportunities through IEWC's Identify the needs of the customers and tailor specific solutions that create value to the customer and profitability to IEWC. Develop accounts by reviewing customer's buying history and focusing on cross selling and upselling activities that will generate profitable sales revenue. Regularly qualify the customer to see what else they are using, their business goals, and what end users they are supporting in the market. Document this information in the CRM. Account Maintenance (Attention & Information) Develop relationships with key decision makers at the customer utilizing the IEWC inside sales strategy and application of our sales methodology. Utilize an advanced knowledge of IEWC products and services to analyze customer needs and opportunities and align with the appropriate solutions. Communicate new products and IEWC capabilities with special emphasis on quality of service that create value to the customer. Delivers the IEWC value proposition and aligns our value wedge to gain a competitive advantage through value differentiation. Be able to work with the buyers, production managers, engineers and other people at each of your customers to help you sell more to your customers. Sales Growth (Closure, Delivery & Follow-up) Drives results to attain the objectives of the annual sales plan for his/her accounts. Partner with the TM to execute the account strategy. Create a robust opportunity pipeline, with a focus on increasing the win rate percentage, maximizing the average deal size and increase the velocity within the pipeline (shorten sales cycle). As appropriate, based on the opportunity and customer, works collaboratively with the TM and/or RSM and Sourcing to prepare the quotation/bid package. Negotiate pricing, terms and delivery within Company guidelines in order to maximize sales volume, margins and customer profitability. Obtains ship and debit (S&D), or Special Pricing Agreements (SPA's) as needed, from the supplier. Follows up with Customer for review of IEWC's service levels to ensure we are meeting the customer's expectations. Following the appropriate conferred authority, creates and implement programs, such as rebate, stocking package, that creates growth at the account level. Sales Data & Support Understands and follows all sales and business processes per the Business Management System. Ensure that orders and quotes are processed in order to meet the customers' demands. Directly enter customer orders and leverage CSR support as appropriate. Complete and maintain all required reports, paperwork, quotes, drawings, records and documentation. Respond to customer requests for information, quotes, pricing, delivery, returns, billings, Responsible to implement and manage the copper programs Act as a technical resource to customers regarding IEWC product lines and service capabilities Send out literature and samples to customers. Review open orders and coordinate with other departments to ensure the correct processing of and on time delivery of the Company's products. Marketing Support Provide timely feedback on key market intelligence with regards to competitors, suppliers, products to Marketing and Sales management. Secure and communicate through the CRM growth opportunities. Coordinate with Marketing to utilize market knowledge, product data or campaigns to develop business opportunities. Personal & Team Development Actively participate in opportunities to improve individual knowledge of the company, products, markets and systems. Follow a path of continuous improvement, using both internal and external resources to enhance technical knowledge and sales skill levels. Participate in regional SRM sessions. TECHNICAL SKILLS Education and/or Experience: A Bachelor's degree and 2+ years of related experience; or a combination of education and experience. Certificates, Licenses, and/or Registrations: A valid driver's license. Reasoning Ability: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical and business information and deal with several abstract and concrete variables. Computer Applications Skills: Ability to work with Microsoft, Salesforce, SAP and all standard current computer applications. PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Movement: Frequently required to use hands to finger, handle or feel. Regularly required to sit and talk or hear. Occasionally required to stand and walk. Occasionally required to reach above shoulders, stoop, kneel or crouch. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Occasionally required to lift and/or move up to 25 pounds. Vision: Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Work Environment : Occasionally is exposed to a Distribution Center or manufacturing environment and outside weather conditions. Occasionally is exposed to fumes and airborne particles. Occasionally is exposed to a noise level ranging from moderate to high. Occasionally is exposed to risk of electrical shock. Travel: Occasionally required to perform work related travel. Reasonable accommodation : Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. *The above represents the essential job functions that you are assigned to perform in your job. If you are unable to perform these essential duties, please see Human Resources as IEWC may be able to provide reasonable accommodations against the ADA requirements.
