Account Manager/Service Specialist

Key Responsibilities: Act as a primary support resource for Account Partners, aiding in client management and project coordination. Diligently track and manage account renewals, ensuring all processes are timely and seamlessly executed. Issue necessary documentation such as binders, certificates, ID cards, and endorsements, supporting the comprehensive servicing of accounts. Collaborate with the Accounting Department to facilitate transaction processes. Oversee claims processes to guarantee they are addressed promptly and equitably. Prepare and maintain detailed client files and ensure accurate data entry in our computer systems. Negotiate with carriers to secure favorable renewal terms. Assist in the preparation of client renewal materials and explore additional policy options to enhance client offerings. Handle the preparation and processing of critical documents including proposals, quotes, and applications. Support Account Partners in remarketing efforts to maximize client retention. Maintain robust internal communications to provide effective administrative support. Participate in professional development opportunities, including seminars and training programs. Qualifications: High School Diploma or equivalent required; further education or certifications are a plus. 3-5 years of relevant experience, preferably in a support or customer service role within the insurance sector. Must obtain a Pennsylvania Insurance License within a designated timeframe post-hire. Proficient with basic computer operations and software. Excellent communication skills, both written and verbal. Demonstrated reliability and a strong work ethic. Capable of multitasking in a fast-paced environment. Positive attitude, patience, and a keen desire to learn and grow within the industry. What We Offer: A supportive and inclusive workplace. Opportunities for professional growth and development. Competitive compensation and benefits package.