As an Account Manager, you are the client's champion within the agency. You're looking to flex your skills growing and managing client relationships, but you still want some direction. You will have the support of an Account Director or Client Partner, who will provide strategic guidance while still allowing you to lead projects within your vertical client set. Client satisfaction, account revenue growth, and overall business profitability are on your shoulders. Most importantly, your clients, from mid to senior level, regard you as a trusted advisor to deliver excellent digital experiences.You will:Provide strategic guidance to manage project relationships, ensuring success and satisfactionFoster relationships with senior managers in client organizations and offer ongoing leadership to team membersLead projects to completion while adhering to best practices and cross-functional solutionsFacilitate deeper collaboration opportunities that showcase clients as innovative contributors to cutting-edge solutionsShare insights on clients' strategic business initiatives with internal teamsDemonstrate industry knowledge regarding structure, trends, initiatives, and best practicesSupervise the development of detailed proposals and statements of work with core team supportDrive significant growth in client relationships, focusing on revenue generation and account profitabilityYou have:2-3 years of integrated Digital Account Management experience, preferably in the automotive segment; experience in customer journey work in other segments will also be consideredBachelor's degree or equivalent experience in business, marketing, communications, e-business engineering, or computer scienceDemonstrate experience with complex clients, delivering annual services revenues exceeding $7MMComprehensive knowledge of content management, analytics, digital marketing, eCommerce, and internet technologiesExperience managing site development, including large-scale design, build-out, and maintenance, collaborating with strategists, data analysts, and media partners for ongoing test-and-learn environmentsCapability to handle multiple tasks concurrently and collaborate with remote or decentralized teamsPossess excellent communication and leadership skills, including exceptional presentation abilitiesProven creative and technical problem-solving skills, with a knack for negotiation and leadership in consensus-building situations.A high-level understanding of project management lifecycle, methodology, and processes.Comprehensive knowledge of e-business issues, including familiarity with third-party solution providersDemonstrated excellence in interpersonal skills, especially in situations involving consensus and team building with strong problem-solving skills related to program and account managementWhat We Offer:Global maternity and parental leaveCompetitive benefits packagesVacation, compassionate leave, sick days, and flex daysAccess to online services for families and new parentsExtensive winter holiday office closuresSummer Fridays (off at 3:00 PM local time every Friday)Diversity and Inclusion Board with 15 affinity groupsFunding towards internal learning and developmentEnterprise-wide employee discountsThe Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days per week.The ask stems from our want to:Strengthen opportunity for continuous learningImprove collaboration and team relationshipsIncrease employee engagementWe understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.
