Come work for a company that values your worth! Relocation Today is currently seeking an experienced Account Manager to join our team in Minnetonka, Minnesota with remote opportunity with one day a week in the office. Based on experience level, will consider full remote employment if outside of MN, but only in pre-approved US locations. This is not a sales position but rather a client and employee "experience" manager. In this role you will be responsible for providing accurate administration of each relocation policy as a single point of coordination for all eligible relocation benefits. You will be an advocate to the corporate contact and their transferring employee providing extreme service and as a result will deepen the trust with those we serve. Primary Duties and Responsibilities: Manage client relationship Handle client specific projects Maintain an assigned caseload of an array of files Provide primary coordination for all phases of relocation for the relocating employee Demonstrate exemplary customer service to all relocating employees Identify cross-selling opportunities based on relocating employees needs to generate new sources of revenue. Responsible for client reporting Other duties as assigned, training, special projects, client presentation, etc.
The successful candidate for this position will possess the following knowledge, skills and abilities:
? High School Diploma or Equivalent (required);
? Secondary education is preferred, additional experience is required for those without a college degree (Internships will count towards experience)
? 3 years of Business experience/customer service experience preferred
? Relocation industry homesale program experience preferred
? Extraordinary customer service mentality to the core
? Proactive, self-starter with the ability to move on tasks quickly and accurately
? Ability to maintain extremely accurate records and notes
? Must be able to multi-task and have strong organizational skills
? Excellent communicator in crafting professional emails and phone skills
? Handle stress with calm, pleasant and professional demeanor (caring and empathetic personality)
? Ability to craft, understand embrace basic reporting needs
? Capable of quickly learning and fully understanding a number of varying client policies and procedures
? Accuracy in budget tracking and basic expense reporting What you can expect from Relocation Today!
At Relocation Today, we strive to see our employees thrive! In addition to career advancement, we also offer:
? Competitive Pay
? Remote Work Arrangement
? Medical, Dental & Vision Benefits
? Paid Time Off
? 6 Paid Holidays
? 401K
? Tuition Reimbursement
? Work/Life Balance
? Employee Discounts with Verizon, Expedia and more! Relocation Today is committed to creating a diverse environment and is proud to be an Affirmative Action/Equal Opportunity employer that welcomes inclusivity and diversity in the workplace. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, veteran status or any other status protected by state or federal law.
Relocation Today is a proud member of the Berger Family of companies. We are a provider of corporate global mobility services worldwide. What does that mean? It means we help, we care, we serve, we coordinate, we think outside the box, we provide strategic program solutions. If you are passionate about people, a relationship-builder, a planner and organizer, and have excellent communication skills, we would love to hear from you!
What can Relocation Today expect from you?
At Relocation Today, we believe our employees are the foundation of our business. It is our employees who bring their hard work and dedication that make us successful. At Relocation Today, we strive at hiring top performing professionals who can live up to the high demands and expectations of our customers and brisk business market conditions. Our ideal candidate will have an immediate connection to Relocation Today's Guiding Principals of helping every customer to have a positive, memorable experience, as well as embodying our vision and values. Those who connect in a positive respectful manner, demonstrate transparency and a desire to enjoy their work, will be at the top of our list.
Thank you for your interest in Relocation Today!
