WHO WE ARE
Outsell is a leading customer engagement platform that listens, predicts and engages with customers at scale, delivering measurable improvements in sales, profitability and customer loyalty. We are based out of Minneapolis, MN with extensions of our team located throughout the US.
Our culture at Outsell is constantly evolving where amazing people (like you) can do their best work. If you are ready to start and grow your career at a values-based company where we live out our core values of
Customer ,
Quality ,
Caring ,
Teamwork ,
Innovation ,
Initiative , and
Integrity , you've come to the right place. Visit
Why Outsell
for more information.
WHAT WE NEED
We're looking for an Account Manager Specialist to join our team!
The Account Manager is responsible for the account management and program delivery of the Outsell Software as a Service (SaaS) customer engagement platform. This position will support the Director of Account Management and Senior Account Manager to manage quality delivery utilizing a diverse and distributed team, and through collaborative execution with the Customer Success team.
Select Responsibilities Include:
Oversight for Outsell delivery and program execution and client/partner resources
Primary contact for the client-partner program owner.
Ensure partner engagement and coordinate input for internal channel partner project kick-off meetings.
Communicate program scope, deliverables, and expectations with the Outsell core and extended teams.
Establish and ensure consistent execution of channel partner program meeting cadence and escalation process.
Manage program scope and quality program execution within the client-partner Master Service Agreements (MSA).
Subject Matter Expert (SME) for the Outsell platform and Customer Engagement programs including client-partner background and business rules, account strategy, program implementation and operational delivery of all Outsell capabilities.
Manage the Outsell Success Framework (OSF) and ensure the process is consistently executed within the internal and channel partner teams on a weekly/monthly/quarterly/annual basis to meet Channel Partner plan and goals.
Direct and coordinate program-related tasks with analytics team, product team, services team, and customer success teams.
Compile, analyze, summarize, and communicate program performance metrics to channel partner executive sponsors, program owners and field organization.
Collaborate with Product and Marketing teams in the development of channel-specific product training materials for the partner, field and client teams and direct and coordinate training sessions.
Collaborate with Customer Success Team to ensure dealer and market-level account assignments are executed and managed to agreed cadence and to established Service Level Agreements (SLAs).
Demonstrate the values of Outsell in everyday interactions, both inside and outside of the company.
Other duties as assigned.
WHO WE WANT
If you have the following education, experience, and competencies, this might be the role for you!
Education and Experience:
Bachelor's Degree; and
3+ years of account management, managing digital marketing programs for Fortune 100 clients; or
A combination of education and work experience necessary to perform essential functions.
Preferred: Database or interactive marketing management experience; and/or experience working in the automotive industry at Tier 2, or 3; in online media or general advertising management; and/or working in a marketing capacity within a SaaS organization
Technical/Functional Competencies and Traits:
Knowledge of Outsell Success Framework, Outsell platform, and engagement programs
Project Management skills
Planning and program management.
Process orientation and Detail-oriented
Analytical skills
Ability to consistently meet or exceed customer, team, and personal objectives/goals
Organization and Coordination skills, and ability to multi-task with diverse projects
Written, verbal, and interpersonal communication skills
Collaboration and persuasion skills
Conflict management and negotiation skills
Ability to succeed in a fast-paced, entrepreneurial, results-oriented culture, where team members work together in a collaborative environment
Ability to manage quality delivery utilizing a diverse and distributed team
TRAVEL/LOCATION
Up to 10% travel required by car and plane to partners, clients, and/or other remote locations
This position is hybrid based in the Minneapolis headquarters.
WHAT'S IN IT FOR YOU
Here at Outsell, caring is one of our core values. We demonstrate that by providing top-notch total rewards package for our associates as you grow professionally and personally. In addition to a rewarding career where you get the opportunity to make a tangible impact on our customers and communities, we offer the following to all full-time associates:
Competitive pay with discretionary bonuses for above-and-beyond performance
Hybrid and remote work arrangements
Comprehensive benefits package, including:
Affordable Medical, Dental and Vision Benefits
Health Savings Account with company contributions
401(k) with company match
Company-paid employee life insurance
Company paid long-term disability
Dependent Care Flexible Spending Account
Tuition reimbursement for formal education, professional development, trainings, etc.
Generous time off
Unlimited paid time off
9 paid holidays
Paid family and medical leave
Half day Fridays throughout the year (contingent on business needs)
We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other class protected by local, state, or federal law. Our commitment to diversity and inclusion extends to all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and other terms and conditions of employment. To request an accommodation for the application process, please email
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