Job Description (Posting).
Should have more than 20+ years of experience in IT ASM, AD / Transformation large programsShould have done excellent customer stakeholdership management in all levels inclduing CTO/CIO & business stakeholdersShould have retail expeirence, supply chain and handled stores (POS) operations from IT perspectivePreferabbly worked in service oriented company with ISD ExperienceTechnology netural but preferabbly JAVA MicroservicesEnsure all SLA and KPI are met at account level and avoid penaltyEnsure to take team mentoring and shaping to next level for WIN-WIN situationHandling Digital transformation is a BIG +Should have handled the innovation journey guiding team and taking to next levelContract management (SOWs, FPP) and pricing preparation and negotiation skillsPrepare and walkthrough quarterly business reviews with VPs and CTOConduct daily / weekly / bi-weekly / monthly meeting with customer stakheoldersKeep the customer annual score to 100% year on yearEnsure organization goals like no escalations, smooth delivery, revenue and margins (prep and tracking) are achievedExcellent presentation skills and communication skills is mandatoryFlexible in travel, if requiredExcellent ITSM experience end to end (IM, PM, CM, Service request), Critical incident management process with ServiceNow ticketing toolAGILE and Devops is much needed experienceShould know the Infrastructure operations as wellAzure cloud experience is big advantageJIRA is +Manage all the programs through Service delivery managers / program managers for various programsExcellent collabration mindset with all internal stakeholders between delivery and salesPenetration of opportunities proactively and win the opportunities.Proposal writing and walkthroughConducting appraisals and providing feedback frequently. Decision making on hiring and other actions in collaboration with HR / resourcing team. (1.) To collaborate with Practice Head for collecting and analyzing service delivery feedbacks and accordingly drive prioritizing, planning, budgeting and implementing the service improvement plans (2.) To plan and grow practice area (e.g. APO, APAC Geo) through pre-sales and proposal defense (3.) To use knowledge of client contexts to improve solution-sets (4.) To consult as a SME for existing projects and provide guidance in key project phases like solution design as requested (5.) To guide, manage, develop and engage the team for enhanced productivity and capability building
